Summary
Overview
Work History
Education
Skills
Timeline

Alana Guerra

Edinburg,TX

Summary

Passionate worker who is transitioning into the education world. With zero years of teaching experience; other than student teaching and observation hours from 2017 to through 2019. Past work experience for the 10 years has been in the service industry but degreed in is education with pursing jurisprudence degree. From 2021 to current, obtained several positions while working at Olive Garden. In 2022, attended a pre-law program in hopes to enter law school within the same University.

Overview

7
7
years of professional experience

Work History

Secretary

Bert Whisenant Insurance
McAllen, TX
10.2022 - Current
  • Recorded and invoiced new polices. Create quotes from multiple agencies. Report claims. Last month, re-quoted 70 polices within 20 days with new companies.
  • Continually sought methods for improving daily operations, communications with clients, record-keeping and data entry for increased efficiency.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Bartender

Darden Restaurants, Olive Garden
12.2021 - Current
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors. Responsible for 12 bar tops, 4 tables of 4 guests on-top of crafting drinks for all dine in guests
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

FOH Trainer

Darden Restaurants, Olive Garden
12.2021 - Current
  • Trained new hires in food handling and safety protocols to boost knowledge and performance. Server training classes held 2 - 3 new trainees, bartender training is one-on-one, togo training is one-on-on; each job class has one week of training.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments .Built confidence in new hires during their orientation week as well as following up with new hire(s) once trainee graduated from their training week.
  • Show cased different stations within Back of House, Front of House with details of how and what new hires would need in those stations.

Togo Specialist

Darden Restaurants, Olive Garden
07.2020 - Current
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.

Server

Darden Restaurants, Olive Garden
05.2018 - Current
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Server

Kumori
06.2016 - Current
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Handled 20 guests at any given time, communicating with BOH and FOH kitchens to maintain streamline service.

Manager

Kumori
12.2017 - 05.2018
  • Resolved staff member conflicts among 30 employees; actively listening to concerns and finding appropriate middle ground.
  • Established team priorities; jumped into various positions to accommodate customer flow, maintained schedules and monitored performance.
  • Tracking and replenishing inventory for culinary and front of house.

Education

No Degree - Law (Pre-Law)

Widener University School of Law, Chester, PA
2022

6 Week Program

Torts

  • Broke down laws into elements to see if the whole rule could be applied. If one element did not fit; then the rule could not be applied.
  • Analyzed past scenarios to see if the rule could be applied to the wronged party.

Contracts

  • Broke down cases; defining key elements (OR, EE, contract, revocation, etc.)
  • Creating timelines of when a contract began to where the contract resolved; differentiating the type of contract.

Legal Writing

  • Reading cases along with case studies.
  • Writing out IRAC (Issue, Rule, Application, and Conclusion) and CRAC (Conclusion, Rule, Application, and Conclusion) per case.


Bachelor of Science - Early Education

The University of Texas Rio Grande Valley, Edinburg, TX
12.2019
  • Dean's List Fall 2017, Fall 2017, 2018, Spring 2019.
  • Honor Roll Fall 2017, Fall 2017, 2018, Spring 2019.
  • Relevant Coursework: Observation Hours (30 hours per semester) from Spring 2017 - Spring 2019. Grade 2nd, 3rd and 4th.
  • Relevant Coursework: Student Teaching, Fall 2019 semester.
  • 3.4 GPA
  • Licenses and Certificates: [Core Subjects, EC-6]

Skills

  • Service Quality Standards Evaluation
  • Group and Individual Instruction
  • Critical Thinking
  • Public Speaking
  • Child Development
  • Group Learning Mechanics
  • Advocacy
  • Quality Standards
  • Team Leadership

Timeline

Secretary - Bert Whisenant Insurance
10.2022 - Current
Bartender - Darden Restaurants, Olive Garden
12.2021 - Current
FOH Trainer - Darden Restaurants, Olive Garden
12.2021 - Current
Togo Specialist - Darden Restaurants, Olive Garden
07.2020 - Current
Server - Darden Restaurants, Olive Garden
05.2018 - Current
Manager - Kumori
12.2017 - 05.2018
Server - Kumori
06.2016 - Current
Widener University School of Law - No Degree, Law (Pre-Law)
The University of Texas Rio Grande Valley - Bachelor of Science, Early Education

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Alana Guerra