Alana Harris
San Diego,CA
Summary
I am an extremely dedicated individual who welcomes any new challenge with open arms. My ability to quickly process new information and pivot to adapt is what sets me apart in my workplace. I feel strong in my ability to figure things out and work confidently on my own, but I also know when to ask questions. Seeking an opportunity to bring a fresh perspective and new set of skills to an already great team.
Overview
7
7
years of professional experience
Work History
Senior Deal Optimization Analyst
Flexe
Seattle, WA
11.2022 - Current
- Resolved discrepancies in customer accounts by gathering and analyzing information.
- Provided support to other departments when needed on tasks involving deal processing operations.
- Collaborated with internal stakeholders to ensure timely completion of deals within the organization's guidelines.
- Conducted audits on customer accounts to verify accuracy of entered data and documents.
- Reviewed and verified customer information to ensure accuracy of the deals.
- Developed strategies for improving processes related to deal processing operations.
- Contributed ideas towards the development of new tools or technologies that can improve the efficiency of deal processing operations.
Billing Analyst
Flexe
01.2021 - 11.2022
- Reviewed and processed customer invoices for accuracy.
- Created reports to track progress of billing activities.
- Analyzed data from customer accounts to identify discrepancies.
- Researched and resolved billing issues with customers.
- Assisted in the preparation of monthly financial statements.
- Managed customer account setup process including creating new accounts as needed.
- Coordinated with sales team members regarding payment terms and other billing details.
Logistics Analyst
Flexe
01.2019 - 01.2021
- Created reports on inventory levels, delivery times, transport costs, and performance metrics.
- Maintained detailed records of all incoming and outgoing shipments.
- Assisted in the development of new warehouse processes to improve efficiency and reduce errors.
- Collaborated with IT department to develop automated solutions for various logistics functions.
- Managed projects related to improving inventory control procedures.
Operations Assistant
Luxoft / Smashing Ideas
01.2018 - 01.2019
- Assisted in developing and implementing operational strategies to ensure efficient operations.
- Coordinated the delivery of products or services to customers in a timely manner.
- Assisted with the development of processes and procedures related to operations management.
- Participated in team meetings to provide feedback on operational issues and solutions.
- Analyzed operating costs associated with various operations activities.
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
- Worked closely with other departments such as sales, marketing, finance, to ensure smooth operations.
Education
High School -
Point Loma High School
01.2012
Skills
- Microsoft Office
- Communication
- Schedule and Time Mgmt
- Client Relations
- Conflict Resolution
- Process enhancement
- Audit Support
- Team Collaboration and Leadership
References
References available upon request.
Timeline
Senior Deal Optimization Analyst
Flexe
11.2022 - Current
Billing Analyst
Flexe
01.2021 - 11.2022
Logistics Analyst
Flexe
01.2019 - 01.2021
Operations Assistant
Luxoft / Smashing Ideas
01.2018 - 01.2019
High School -
Point Loma High School
Similar Profiles
Jared SoohyJared Soohy
Manager, Project Implementations at FlexeManager, Project Implementations at Flexe
Mike PettyjohnMike Pettyjohn
Senior Manager, Customer Financial Services at FlexeSenior Manager, Customer Financial Services at Flexe
Pooja GajapagaPooja Gajapaga
Software Development Engineer II at FLEXE Inc.Software Development Engineer II at FLEXE Inc.