Alana Jones
Westland,MI
Summary
Motivated and adaptable professional with experience in both food service and retail environments. Strong background in customer service, cash handling, POS systems, web order processing, and maintaining clean, organized workspaces. Experienced in handling transactions, returns, and data entry with accuracy and efficiency. Additionally skilled in digital content creation, social media marketing, and Adobe Photoshop, combining creativity with strong communication skills. I'm a young adult eager to continue growing professionally and build a stable career.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Value World
Westland
03.2026 - Current
- Assisted customers in finding products and making informed purchasing decisions
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Worked both as the Floors Sale Associate and Retail Warehouse Associate.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Retail Sales Associate
Wayne State University Bookstore
Detroit, MI
01.2025 - 01.2026
- Provided excellent customer service in a fast-paced retail environment.
- Operated POS and cash registers, processed sales, returns, and refunds, fulfilled web orders, and assisted customers with inquiries.
- Maintained accuracy, organization, and efficiency while handling transactions and order processing.
Crew Member / Server
Lillie Bells
Detroit, Mi
01.2025 - 01.2025
- A family owned Soulfood restaurant. Worked in a fast-paced environment providing friendly and efficient customer service.
- Helped prepare and bag food orders while making sure everything was accurate and ready on time.
- Kept the service and dining areas clean and organized throughout shifts.
- Worked closely with team members to keep operations running smoothly, especially during busy hours, and maintained a positive attitude while handling daily responsibilities.
Team Member
Dairy Queen
Detroit, MI
01.2023 - 01.2024
- While working at Dairy Queen, I provided prompt and courteous service to customers in a quick-service restaurant setting.
- I prepared soft-serve and scooped ice cream items, including sundaes and Blizzards, making sure each order met quality standards.
- I worked alongside my team during busy hours to keep operations efficient and customers satisfied.
- I also maintained a clean and organized workstation to ensure a safe and sanitary environment.
Education
Associate of Arts - Some College, Philosophy, Psychology
Wayne County Community College
01.2025
High school Diploma - Class of 2023
Henry Ford Highschool
01.2023
Skills
- Attention to Detail
- Organization Skills
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Problem-solving
Timeline
Retail Sales Associate
Value World
03.2026 - Current
Retail Sales Associate
Wayne State University Bookstore
01.2025 - 01.2026
Crew Member / Server
Lillie Bells
01.2025 - 01.2025
Team Member
Dairy Queen
01.2023 - 01.2024
Associate of Arts - Some College, Philosophy, Psychology
Wayne County Community College
High school Diploma - Class of 2023
Henry Ford Highschool