Summary
Overview
Work History
Education
Skills
References
Timeline
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Alana Jordan

Mcallen,Texas

Summary

Motivated and personable professional with a strong background in customer service, team leadership, and client relations, seeking to launch a career as a Flight Attendant. Skilled in creating positive guest experiences through clear communication, problem-solving, and a calm, friendly presence in fast-paced environments. Having a proven ability to work collaboratively, manage responsibilities under pressure, and adapt quickly to new challenges. Committed to ensuring passenger safety, comfort, and satisfaction while representing the airline with professionalism and care.

Overview

5
5
years of professional experience

Work History

Account Manager

Island Fresh Solutions
McAllen, TX
03.2025 - 08.2025
  • Build strong, lasting relationships with customers through personalized interactions.
  • Represented the brand professionally while addressing customer needs with tailored solutions.
  • Exceeded sales targets through exceptional service and proactive client engagement.

Shift Lead

Moboba Bubble Tea Shop
01.2023 - 03.2025
  • Managed customer orders efficiently while maintaining a high standard of service.
  • Ensured accuracy and speed during peak hours, creating positive patron experiences.
  • Assisted in training and supervising new team members.

Broista

Dutch Bros Coffee
03.2023 - 06.2023
  • Delivered fast, friendly service while preparing and serving beverages and food items.
  • Maintained cleanliness, accuracy, and consistency in high-volume settings.

Shift Leader

Smoothie King
07.2021 - 10.2022
  • Supervised daily store operations and staff assignments.
  • Maintained a professional, positive work environment.
  • Trained new employees and handled cash deposits.

Office Assistant

Zap Credit Solutions
06.2020 - 06.2021
  • Managed paperwork, phone communications, and administrative coordination.
  • Maintained accurate documentation and supported daily operations.

Education

Bachelor of Business Administration -

Arizona State University
Arizona City, AZ
08.2025

Associate of Science - Biology

South Texas College
McAllen, TX
12.2022

High School Diploma -

Sharyland Advanced Academic Academy & Texas Virtual Academy
Mission, TX
05.2021

Skills

  • Customer Service
  • Communication
  • Time Management
  • Multitasking
  • Team Leadership
  • Training
  • Organizational Skills
  • Adaptability
  • Professionalism
  • Creative Problem Solving
  • Detail-Oriented

References

References available upon request.

Timeline

Account Manager

Island Fresh Solutions
03.2025 - 08.2025

Broista

Dutch Bros Coffee
03.2023 - 06.2023

Shift Lead

Moboba Bubble Tea Shop
01.2023 - 03.2025

Shift Leader

Smoothie King
07.2021 - 10.2022

Office Assistant

Zap Credit Solutions
06.2020 - 06.2021

Bachelor of Business Administration -

Arizona State University

Associate of Science - Biology

South Texas College

High School Diploma -

Sharyland Advanced Academic Academy & Texas Virtual Academy