Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Alana Keen

Leesburg,FL

Summary

I am ambitious and work well with others or alone. I do well with handling multiple responsibilities in the work place. I am enthusiastic and determined to get the job done on time. Also, I am always eager to learn new things in order to excel in the workplace.

Overview

11
11
years of professional experience

Work History

Retail Sales Associate

Xfinity Comcast
Leesburg, FL
12.2023 - Current
  • Demonstrated knowledge of store products and services.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Stocked shelves with merchandise according to company standards.
  • Provided product information and answered customer questions.
  • Offered suggestions for additional items that may be of interest to customers.
  • Assisted customers with finding the right product for their needs.
  • Promoted special offers and discounts to encourage additional purchases.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Assisted in training new employees on proper use of equipment and safety protocols.
  • Processed returned merchandise according to company policies.
  • Greeted customers upon entering the store and provided assistance.
  • Kept informed about new products arriving at the store on a regular basis.
  • Created price tags and merchandise signs for new items.

Sales Representative Associate

Xfinity
Leesburg, FL
01.2021 - Current
  • Assist customers and walk them through our multitude of Television, phone and internet packages in order to identify what fits their personal needs best
  • I do this using our system, CSG, which is our portal to customize each customers plan
  • As well as solving any issues they may have with any of the services provided to them
  • Also, helping with either selling them cell phones, upgrading phones and fixing any cell phone issues
  • Even starting a new phone plan and transferring their current number from their previous carrier and transferring their data from one phone to their new phone.

Greeter

Xfinity (Temp Agency - Careers USA)
Leesburg, FL
01.2021 - 01.2021
  • Greet customers
  • I answered any questions that I can while assist customers with paying bills and cleaning the lobby between customers
  • Also, organized the equipment room weekly.

Sales Floor Associate

Target
Lady Lake, FL
01.2016 - 01.2017
  • Stocked shelves and back stocked items
  • Set planograms and new ad sets, as well as setting the new clothing racks and tables
  • Kept up on returning clothes from the fitting room
  • Customer assistance on the sales floor
  • Filled in as back up cashier whenever it was necessary.

Warehouse Associate

Harbor Freight Tools
Leesburg, FL
01.2014 - 01.2016
  • Unloaded trucks, replenished shelves, customer assistance as needed on the sales floor
  • Set new planograms, as well as filling in as cashier when needed.

Cashier/Sales Associate

Rural King
Rantoul, IL
01.2013 - 01.2014
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Stocked shelves with merchandise when needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

Diploma -

Rantoul Township High School
01.2014

Skills

  • CELLULAR
  • CUSTOMER SERVICE
  • PLANOGRAMS
  • MERCHANDISING
  • RETAIL SALES
  • SALES
  • CASH HANDLING
  • PRICING

Assessments

  • CALL CENTER CUSTOMER SERVICE, HIGHLY PROFICIENT, 12/01/20, APPLYING CUSTOMER SERVICE SKILLS IN A CALL CENTER SETTING
  • CUSTOMER SERVICE, FAMILIAR, 12/01/20, IDENTIFYING AND RESOLVING COMMON CUSTOMER ISSUES
  • ADMINISTRATIVE ASSISTANT/RECEPTIONIST, HIGHLY PROFICIENT, 05/01/21, USING BASIC SCHEDULING AND ORGANIZATIONAL SKILLS IN AN OFFICE SETTING
  • CUSTOMER FOCUS & ORIENTATION, EXPERT, 05/01/21, RESPONDING TO CUSTOMER SITUATIONS WITH SENSITIVITY
  • SCHEDULING, PROFICIENT, 05/01/21, CROSS-REFERENCING AGENDAS AND ITINERARIES TO AVOID SCHEDULING CONFLICTS
  • RECEPTIONIST, HIGHLY PROFICIENT, 05/01/21, USING BASIC SCHEDULING, ATTENTION TO DETAIL, AND ORGANIZATIONAL SKILLS IN AN OFFICE SETTING
  • DATA ENTRY: ACCURACY, HIGHLY PROFICIENT, 05/01/21, ENTERING DATA QUICKLY AND ACCURATELY
  • MANAGEMENT & LEADERSHIP SKILLS: IMPACT & INFLUENCE, FAMILIAR, 05/01/21, CHOOSING THE MOST EFFECTIVE STRATEGY TO INSPIRE AND INFLUENCE OTHERS TO MEET BUSINESS OBJECTIVES
  • FILING & ORGANIZATION, HIGHLY PROFICIENT, 05/01/21, MEASURES A CANDIDATE'S ABILITY TO ARRANGE AND MANAGE FILES OR RECORDS USING A SET OF RULES
  • ATTENTION TO DETAIL, HIGHLY PROFICIENT, 05/01/21, IDENTIFYING DIFFERENCES IN MATERIALS, FOLLOWING INSTRUCTIONS, AND DETECTING DETAILS AMONG DISTRACTING INFORMATION

Timeline

Retail Sales Associate

Xfinity Comcast
12.2023 - Current

Sales Representative Associate

Xfinity
01.2021 - Current

Greeter

Xfinity (Temp Agency - Careers USA)
01.2021 - 01.2021

Sales Floor Associate

Target
01.2016 - 01.2017

Warehouse Associate

Harbor Freight Tools
01.2014 - 01.2016

Cashier/Sales Associate

Rural King
01.2013 - 01.2014

Diploma -

Rantoul Township High School
Alana Keen