Alana Keen
Leesburg,FL
Summary
I am ambitious and work well with others or alone. I do well with handling multiple responsibilities in the work place. I am enthusiastic and determined to get the job done on time. Also, I am always eager to learn new things in order to excel in the workplace.
Overview
11
11
years of professional experience
Work History
Retail Sales Associate
Xfinity Comcast
Leesburg, FL
12.2023 - Current
- Demonstrated knowledge of store products and services.
- Operated point-of-sale systems accurately to process payments from customers.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Stocked shelves with merchandise according to company standards.
- Provided product information and answered customer questions.
- Offered suggestions for additional items that may be of interest to customers.
- Assisted customers with finding the right product for their needs.
- Promoted special offers and discounts to encourage additional purchases.
- Tracked inventory levels throughout the day and restocked items as needed.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Processed returned merchandise according to company policies.
- Greeted customers upon entering the store and provided assistance.
- Kept informed about new products arriving at the store on a regular basis.
- Created price tags and merchandise signs for new items.
Sales Representative Associate
Xfinity
Leesburg, FL
01.2021 - Current
- Assist customers and walk them through our multitude of Television, phone and internet packages in order to identify what fits their personal needs best
- I do this using our system, CSG, which is our portal to customize each customers plan
- As well as solving any issues they may have with any of the services provided to them
- Also, helping with either selling them cell phones, upgrading phones and fixing any cell phone issues
- Even starting a new phone plan and transferring their current number from their previous carrier and transferring their data from one phone to their new phone.
Greeter
Xfinity (Temp Agency - Careers USA)
Leesburg, FL
01.2021 - 01.2021
- Greet customers
- I answered any questions that I can while assist customers with paying bills and cleaning the lobby between customers
- Also, organized the equipment room weekly.
Sales Floor Associate
Target
Lady Lake, FL
01.2016 - 01.2017
- Stocked shelves and back stocked items
- Set planograms and new ad sets, as well as setting the new clothing racks and tables
- Kept up on returning clothes from the fitting room
- Customer assistance on the sales floor
- Filled in as back up cashier whenever it was necessary.
Warehouse Associate
Harbor Freight Tools
Leesburg, FL
01.2014 - 01.2016
- Unloaded trucks, replenished shelves, customer assistance as needed on the sales floor
- Set new planograms, as well as filling in as cashier when needed.
Cashier/Sales Associate
Rural King
Rantoul, IL
01.2013 - 01.2014
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Diploma -
Rantoul Township High School
01.2014
Skills
- CELLULAR
- CUSTOMER SERVICE
- PLANOGRAMS
- MERCHANDISING
- RETAIL SALES
- SALES
- CASH HANDLING
- PRICING
Assessments
- CALL CENTER CUSTOMER SERVICE, HIGHLY PROFICIENT, 12/01/20, APPLYING CUSTOMER SERVICE SKILLS IN A CALL CENTER SETTING
- CUSTOMER SERVICE, FAMILIAR, 12/01/20, IDENTIFYING AND RESOLVING COMMON CUSTOMER ISSUES
- ADMINISTRATIVE ASSISTANT/RECEPTIONIST, HIGHLY PROFICIENT, 05/01/21, USING BASIC SCHEDULING AND ORGANIZATIONAL SKILLS IN AN OFFICE SETTING
- CUSTOMER FOCUS & ORIENTATION, EXPERT, 05/01/21, RESPONDING TO CUSTOMER SITUATIONS WITH SENSITIVITY
- SCHEDULING, PROFICIENT, 05/01/21, CROSS-REFERENCING AGENDAS AND ITINERARIES TO AVOID SCHEDULING CONFLICTS
- RECEPTIONIST, HIGHLY PROFICIENT, 05/01/21, USING BASIC SCHEDULING, ATTENTION TO DETAIL, AND ORGANIZATIONAL SKILLS IN AN OFFICE SETTING
- DATA ENTRY: ACCURACY, HIGHLY PROFICIENT, 05/01/21, ENTERING DATA QUICKLY AND ACCURATELY
- MANAGEMENT & LEADERSHIP SKILLS: IMPACT & INFLUENCE, FAMILIAR, 05/01/21, CHOOSING THE MOST EFFECTIVE STRATEGY TO INSPIRE AND INFLUENCE OTHERS TO MEET BUSINESS OBJECTIVES
- FILING & ORGANIZATION, HIGHLY PROFICIENT, 05/01/21, MEASURES A CANDIDATE'S ABILITY TO ARRANGE AND MANAGE FILES OR RECORDS USING A SET OF RULES
- ATTENTION TO DETAIL, HIGHLY PROFICIENT, 05/01/21, IDENTIFYING DIFFERENCES IN MATERIALS, FOLLOWING INSTRUCTIONS, AND DETECTING DETAILS AMONG DISTRACTING INFORMATION
Timeline
Retail Sales Associate
Xfinity Comcast
12.2023 - Current
Sales Representative Associate
Xfinity
01.2021 - Current
Greeter
Xfinity (Temp Agency - Careers USA)
01.2021 - 01.2021
Sales Floor Associate
Target
01.2016 - 01.2017
Warehouse Associate
Harbor Freight Tools
01.2014 - 01.2016
Cashier/Sales Associate
Rural King
01.2013 - 01.2014
Diploma -
Rantoul Township High School