Alana Kop
Kaneohe,HI
Summary
Assistant Manager at Hawaiian Island Creations, enhancing customer satisfaction through effective problem-solving and conflict resolution. Skilled in staff training and retail operations, I foster a positive work environment and ensure operational excellence, significantly improving cash accuracy and reducing discrepancies. As well as, training new employees to help ensure the best possible work environment and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Hawaiian Island Creations
Honolulu, HI
10.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, creating a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, and onboarding of new employees to maintain/ensure excellent staffing levels.
- Executed clear communication between employees and upper management through regular meetings and updates.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in creating work schedules to help ensure adequate number of employees per shift while also complying with each employees availability.
Education
High School Diploma -
McKinley High School
Honolulu, HI05.2022
Skills
- Customer service
- Decision-making
- Problem-solving
- Staff training and development
- Staff management
- Conflict resolution
- Retail operations
Certification
Drivers License
Timeline
Assistant Manager
Hawaiian Island Creations
10.2021 - Current
High School Diploma -
McKinley High School