Alana Lenihan
HIV Alliance
Roseburg,Oregon
13
years of professional experience
Versatile administrative and support professional with strengths in client contact, account tracking, and problem resolution. Background includes legal intake, medication support, and client interaction. backed by strong organization, clear communication, and daily use of Excel, Word, and Outlook.
Work History
Prevention Specialist/Office Assistant
3 Years- Diversified responsibilities by encompassing office assistant duties such as managing inventory, purchasing office supplies, coordinating IT support, assisting in new employee onboarding process, ensuring maintenance of facilities and vehicles under supervision of the Operations Manager.
- Demonstrated excellence in providing client-centered counseling on HIV, alongside offering needle exchange services. Conducted tests for HIV, HCV, and Syphilis. Assisted with inventory and purchasing of prevention supplies. Effectively trained and supervised volunteers and interns. Collected and entered data related to syringe exchange, naloxone distribution, and testing. Worked with community partners to organize and participate in community engagement events, including First Thursday and regional pride events.
- Coordinated outreach activities supporting education, awareness, and community prevention efforts.
Prevention Specialist
9 Months- Demonstrated excellence in providing client-centered counseling on HIV, alongside offering needle exchange services. Conducted tests for HIV, HCV, and Syphilis. Assisted with inventory and purchasing of prevention supplies. Effectively trained and supervised volunteers and interns. Collected and entered data related to syringe exchange, naloxone distribution, and testing. Worked with community partners to organize and participate in community engagement events, including First Thursday and regional pride events.
- Led prevention initiatives to reduce risk and strengthen compliance across service programs.
- Coordinated assessments, referrals, and follow-up actions for at-risk individuals and families.
- Developed outreach materials aligned with evidence-based prevention practices and community needs.
Administrative Legal Assistant
4 Years- Engaged with clients and potential clients through varied duties, enhancing service delivery. Greeted clients, screened individuals for eligibility, performed intakes to qualify people for services, handled busy phone lines, managed light accounting, and provided administrative support. Also provided varied support to the attorneys, provide information to clients under the direction and training of a lawyer, and gave general information or referrals to other resources when we are not able to provide services.
- Managed client intake, scheduled appointments, and routed case information to appropriate legal staff
- Drafted correspondence, pleadings, and case documents with careful attention to formatting and accuracy
- Maintained confidential client files, records, and database updates in support of legal case management
Goodstart Mentor
4 Years- Provided resources and case management during outbound calls to help individuals manage their medication routines.
- Coached peers on call-handling techniques, reinforcing empathy, accuracy, and program guidelines.
- Reviewed member interactions to ensure consistent documentation and adherence to quality standards.
Skills
Analytical problem solving
Proficient in Excel
Word
& Outlook
Community outreach
Data collection
Communication organization
Timeline
Prevention Specialist/Office Assistant
HIV Alliance
10.2023 - CurrentRead More
Prevention Specialist
HIV Alliance
12.2022 - 09.2023Read More
Administrative Legal Assistant
Legal Aid Services of Oregon
01.2018 - 01.2022Read More
Goodstart Mentor
Pleio Inc.
01.2014 - 01.2018Read More