Alana Majano
Newark
Summary
Dynamic and reliable bartender with extensive experience, recognized for exceptional customer service and innovative cocktail creation. Proven ability to train staff and enhance team performance while maintaining high cleanliness standards. Adept at thriving in fast-paced environments, ensuring guest satisfaction and exceeding sales goals. Hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace.
Overview
5
5
years of professional experience
Work History
Bartender
The Hudson Rose
07.2024 - Current
- Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
- Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.
- Showcased extensive knowledge of various cocktails, spirits, wine, and beer offerings, assisting guests in making informed choices.
- Adapted quickly to changing event dynamics, maintaining high service standards under pressure.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Lead Bartender
Kpot Hotpot & BBQ
06.2023 - 06.2024
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
Supervisor
Hook & Reel Seafood
03.2022 - 08.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Bartender
Applebee's Grill + Bar
04.2020 - 11.2021
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Worked effectively in fast-paced environments.
- Served high customer volumes during special events, nights, and weekends.
Education
Bachelor of Science - Psychology
Montclair State University
Montclair, NJ05-2024
Skills
- Customer service expertise
- Cleanliness and hygiene
- Engaging personality
- Memory retention
- Patience
- Customer service
- Reliability and punctuality
Languages
Spanish
Native or Bilingual
Timeline
Bartender
The Hudson Rose
07.2024 - Current
Lead Bartender
Kpot Hotpot & BBQ
06.2023 - 06.2024
Supervisor
Hook & Reel Seafood
03.2022 - 08.2023
Bartender
Applebee's Grill + Bar
04.2020 - 11.2021
Bachelor of Science - Psychology
Montclair State University
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