Alana McLeod
Independence,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Rx Savings Solutions
04.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
Certified Pharmacy Technician
CVS Healthcare
11.2016 - 03.2022
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Certified Pharmacy Technician
Belton Regional Medical Center
04.2021 - 09.2021
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Counted, measured and compounded medications following standard procedures.
Education
No Degree - General Education
Metropolitan Community College - Kansas City
Kansas City, MO05.2017
High School Diploma -
Blue Springs South High School
Blue Springs, MO05.2015
Skills
- Payment Processing
- Prescription Refill Fulfillment
- Pharmacy Management Software
- Intravenous admixture preparation
- Drug Inventory Management
- Patient education and counseling
- Certified Pharmacy Technician (CPhT)
- Answering customer questions
- Heartsaver First Aid (First Aid)
- HIPAA
- Team Coordination
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Rx Savings Solutions
04.2022 - Current
Certified Pharmacy Technician
Belton Regional Medical Center
04.2021 - 09.2021
Certified Pharmacy Technician
CVS Healthcare
11.2016 - 03.2022
No Degree - General Education
Metropolitan Community College - Kansas City
High School Diploma -
Blue Springs South High School
- CPhT - Certified Pharmacy Technician
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