Alana Navarrete
Maysville,OK
Summary
Customer-focused professional with strong experience in building rapport, developing personal relationships, and anticipating client needs. Skilled in communication, persuasion, conflict resolution, and teamwork, with the ability to perform under high-stress situations while maintaining attention to detail. Committed to continuous growth and professional development, maintaining high standards of service, and contributing to increased customer satisfaction and repeat business through effective upselling and product promotion.
Overview
8
8
years of professional experience
Work History
Head Bartender
Hal Smith Restaurant Group
Norman, OK
01.2025 - Current
- Crafted innovative cocktail recipes to enhance beverage offerings and customer experience.
- Trained and mentored junior bartenders in mixology techniques and customer service standards to enhance overall performance.
- Developed and implemented efficient bar workflows to optimize service speed during peak hours.
- Engaged with customers to build a strong rapport, fostering a welcoming atmosphere in the establishment, and resulting in repeat business and increased loyalty.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders.
- Used extensive knowledge of beer, wine, and spirits to make informed recommendations to customers.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies while reducing liability risks.
- Implemented upselling strategies that boosted revenue and maximized profits without compromising guest experience or satisfaction.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving the establishment's reputation for excellent service.
- Managed over 50 customer interactions per day, while finding ways to personalize each one.
Head Cocktail Server
Land Run Grill
Norman, OK
10.2022 - 01.2025
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised cocktail service operations, ensuring adherence to quality and safety standards.
- Enhanced guest experiences by personalizing service and anticipating needs effectively.
- Ensured compliance with all safety and sanitation regulations while handling food and beverages.
- Engaged in genuine conversation and friendly demeanor as a head cocktail server.
- Collaborated with the marketing team on promotional events, successfully drawing in new customers and increasing revenue.
- Collaborated with bartenders to ensure seamless communication and teamwork during high-volume shifts.
- Utilized multitasking skills to efficiently serve multiple guests simultaneously during peak hours.
- Increased repeat business by mastering the art of upselling and suggesting signature cocktails to customers.
- Provided attentive customer care by promptly addressing any concerns or complaints from guests.
- Assisted management in identifying areas needing improvement, implementing changes that positively impacted overall guest satisfaction rates.
- Demonstrated extensive knowledge of spirits, wines, beers, and non-alcoholic beverages to cater to diverse preferences of guests.
- Coordinated large party reservations, delivering impeccable service for special events and celebrations.
- Mentored over 15 new team members on best practices for excellent customer service as a head cocktail server, role model, and trainer.
- Developed strong rapport with regular clients, fostering loyalty and positive word-of-mouth referrals.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained accuracy and efficiency when processing sales transactions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Sales Associate
B&C Apparel
Moore, OK
08.2018 - 05.2022
- Provided exceptional customer service, resolving inquiries and enhancing shopper satisfaction.
- Managed inventory levels, ensuring accurate stock availability and minimizing discrepancies.
- Evaluated customer needs and recommended suitable athletic products to enhance performance during seasonal conditions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
- Developed strong rapport with customers and created a positive impression of the business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed interactions with 100+ customers per shift, delivering personalized service and upselling products.
Education
Bachelor of Science - Psychology
University of Oklahoma
Norman, OK05.2026
Skills
- Customer Service & Client Relations – Building rapport, developing personal relationships, anticipating client needs, and ensuring satisfaction
- Communication & Persuasion – Handling phone inquiries, explaining products clearly, guiding and teaching others, and influencing positive decisions
- Conflict Resolution & Situational Control – De-escalating issues in high-stress situations while maintaining strong relationships
- Teamwork & Collaboration – Works effectively in team environments, coordinating with others to achieve shared goals
- Time Management & Multitasking – Managing multiple priorities efficiently under pressure
- Problem-Solving & Adaptability – Maintaining situational awareness, quickly assessing challenges, and providing effective solutions
- Upselling & Product Promotion – Recommending products strategically to increase sales
- Attention to Detail & Continuous Development – Ensuring accuracy, constantly developing skills, and seeking opportunities for professional growth
- Basic Computer Skills – Proficient with email communication, scheduling tools, and common office software
Timeline
Head Bartender
Hal Smith Restaurant Group
01.2025 - Current
Head Cocktail Server
Land Run Grill
10.2022 - 01.2025
Sales Associate
B&C Apparel
08.2018 - 05.2022
Bachelor of Science - Psychology
University of Oklahoma