Alana Nevin
Vineyard Haven,MA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
5
5
years of professional experience
Work History
Server
Dos Mas
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with TOAST system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Katama Kitchen
05.2024 - 06.2024
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Full Time Nanny
Hillary Needleman
05.2022 - 08.2023
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Retail Sales Associate
The Black Dog
05.2020 - 09.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Retail and Food Service Associate
Island Cove Mini Golf
06.2019 - 08.2019
- Consistently delivered excellent customer experiences by maintaining positive attitudes throughout interactions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Education
Advertizing And Public Relations
Penn State University
State College, PA04.2027
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Dining area maintenance
Work Study through Geoghan Coogan Law Office PC Real Estate Attorneys
During my Work Study experience at Geoghan Coogan's Law Office, I had the valuable opportunity to contribute to the efficiency and organization of their operations. My responsibilities primarily centered around meticulous filing and archival tasks, which played a crucial role in maintaining a streamlined workflow essential to the practice.
Timeline
Server
Katama Kitchen
05.2024 - 06.2024
Server
Dos Mas
04.2024 - Current
Full Time Nanny
Hillary Needleman
05.2022 - 08.2023
Retail Sales Associate
The Black Dog
05.2020 - 09.2020
Retail and Food Service Associate
Island Cove Mini Golf
06.2019 - 08.2019
Advertizing And Public Relations
Penn State University