Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alana Newton

Sanford,FL

Summary

Dynamic Business Manager with a proven track record at Luxury Event Essentials, LLC, enhancing operational efficiency and fostering team productivity. Expert in financial management and relationship building, I successfully negotiated contracts that improved profit margins while delivering exceptional customer service. Committed to continuous improvement and mentoring, I drive team success through effective leadership.

Overview

25
25
years of professional experience

Work History

Business Manager

Luxury Event Essentials, LLC
01.2015 - Current
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
  • Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
  • Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
  • Assisted with hiring process and training of new employees.
  • Streamlined business processes by implementing new project management tools and techniques.
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
  • Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
  • Anticipated financial impact from operational issues and worked with leadership to develop solutions.
  • Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
  • Cultivated culture of continuous improvement by encouraging innovation and critical thinking within team.
  • Improved project delivery times, setting clear milestones and regularly monitoring progress against objectives.
  • Negotiated favorable terms with suppliers, improving profit margins without sacrificing quality.
  • Optimized inventory management, reducing waste and ensuring availability of key products.
  • Fostered strong, enduring relationships with key clients to secure repeat business and referrals.
  • Enhanced customer satisfaction, providing personalized service solutions based on client feedback.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Business Manager

Serenity Builders Inc
01.2001 - Current
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
  • Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
  • Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
  • Assisted with hiring process and training of new employees.
  • Streamlined business processes by implementing new project management tools and techniques.
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
  • Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
  • Anticipated financial impact from operational issues and worked with leadership to develop solutions.
  • Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
  • Cultivated culture of continuous improvement by encouraging innovation and critical thinking within team.
  • Improved project delivery times, setting clear milestones and regularly monitoring progress against objectives.
  • Negotiated favorable terms with suppliers, improving profit margins without sacrificing quality.
  • Optimized inventory management, reducing waste and ensuring availability of key products.
  • Fostered strong, enduring relationships with key clients to secure repeat business and referrals.
  • Enhanced customer satisfaction, providing personalized service solutions based on client feedback.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Education

No Degree - Political Science

University of the Diw

Skills

  • Financial management
  • Customer service and support
  • Project and employee management
  • Relationship management
  • Documentation and reporting
  • Decision-making and negotiation

Timeline

Business Manager

Luxury Event Essentials, LLC
01.2015 - Current

Business Manager

Serenity Builders Inc
01.2001 - Current

No Degree - Political Science

University of the Diw

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