Alana Olivares
2211 Hill Ave ,AL
Summary
Dedicated ER Registrar at Gadsden Regional Medical Center, skilled in HIPAA compliance and patient registration. Enhanced billing accuracy through meticulous fee collection and verification. Known for fostering a compassionate environment, effectively addressing patient inquiries, and ensuring confidentiality, all while managing multiple tasks in a fast-paced setting.
Overview
6
6
years of professional experience
Work History
ER Registration Clerk
Gadsden Regional Medical Center
02.2019 - 03.2020
- Collaborated with interdisciplinary team members to ensure the provision of exceptional patient care throughout the registration process.
- Increased accuracy of billing statements by diligently collecting and inputting copayments, deductibles, and other relevant fees.
- Served as a reliable resource for patients and their families, providing clear explanations of procedures and addressing any questions or concerns.
- Cultivated a welcoming environment for patients through empathetic listening, clear communication, and professional demeanor during stressful situations.
Hostess/waitress
Old Mexico Cantina and Grille
08.2014 - 06.2018
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Currently Enrolled - General Studies
Gadsden State Community College
Gadsden, ALSkills
- HIPAA compliance
- Patient confidentiality
- Patient registration
- Insurance verification
- Medical billing
- Appointment scheduling
- Time management
- Attention to detail
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
ER Registration Clerk
Gadsden Regional Medical Center
02.2019 - 03.2020
Hostess/waitress
Old Mexico Cantina and Grille
08.2014 - 06.2018
Currently Enrolled - General Studies
Gadsden State Community College
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