ALANA ORTIZ
Killeen,US
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization. Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Overview
4
4
years of professional experience
Work History
Customer Service
BestBuy
Killeen, Texas
11.2023 - 11.2024
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Solicit sales of new or additional services or products.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
Cashier
Dollar Tree
Killeen, Texas
01.2022 - 04.2022
- Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
- Operated cash register and accurately processed payments, returns, and exchanges.
Cashier Assistant
Citrtrends
Killeen, Texas
03.2021 - 07.2021
- Stock shelves, and mark prices on shelves and items.
- Dress mannequins for displays.
- Collaborate with others to obtain products or other display items.
- Aided supervisor in controlling customer flow and backed up lines.
- Developed strong customer service skills by assisting customers with their purchases.
Education
High School Diploma - undefined
Bloomingdale Senior High School
Valrico, Florida05.2019
Skills
- Bilingual Experienced
- Verbal and written communication Experienced
- Ordering Procedures Experienced
- Calm demeanor Experienced
- Time management Experienced
- Handling Payments Experienced
- Guest Communication Experienced
LANGUAGES
Spanish Native speaker
English Fluent
Timeline
Customer Service
BestBuy
11.2023 - 11.2024
Cashier
Dollar Tree
01.2022 - 04.2022
Cashier Assistant
Citrtrends
03.2021 - 07.2021
High School Diploma - undefined
Bloomingdale Senior High School