Kelly Westfall
Killeen,TX
Summary
Dedicated and results-driven Professional with a track record of exceeding customer satisfaction targets. Seeking to leverage effective communication and problem-solving skills to maintain a customer-centric approach and achieve a 95%+ customer satisfaction rating.
Expert retail sales professional offering 5+ years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers.
Overview
6
6
years of professional experience
Work History
Customer Service
MCI Talent Accusitions
10.2025 - 01.2026
- Calling current homeserve customers, to help them sign up for additional policies.
- Handles upset and happy customers.
- Inbound calls for new payment information.
- Account reconciliation on account that are behind on payments.
Paraprofessional
The Stepping Stones Group
04.2024 - 09.2025
- Help all student with IEP, 504 and other learning issues with work, staying on task, focusing.
- Following some students from class to class, or even other schools or functions.
- Report all issues both positive and negative to proper personnel.
Preschool Teacher
Casita Preschool
09.2022 - 02.2023
- Supported student learning objectives through personalized and small group assistance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Maintained safety and security by overseeing students in recess environments.
- Assisted lead teachers with lesson plan creation and materials development.
- Taught between 13-21 3-4 year olds at one time.
Preschool Teacher
Adventure Childcare Center
03.2022 - 09.2022
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Gathered materials and resources to prepare for lessons and activities.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Established positive relationships with students and families.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Kitchen Assistant
Sycamore Canyon Academy
04.2020 - 12.2020
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Operated standard kitchen equipment with focus on safety and sanitation.
Education
Medical Office Billing and Coding -
NHA Online Certification
01.2026
Medical Billing & Coding - undefined
Tucson College
Tucson, Arizona05.2018
GED - undefined
Grays Harbor College
Aberdeen, WA05.2013
Skills
- Empathy
- Problem-Solving
- Active Listening
- Strategic Planning & Thinking
- Supervision & Leadership
- Customer-Centered
- Cross-Functional Communication
- Crisis Management & Resilience
- Collaboration
- Multitasking
- Organizational Skills
- Patience
- Adaptability
- Superb customer service
- Customer service experience
- Inbound customer service
- Residential customer service
- Friendly customer service
- Outstanding customer service
- Customer service and support
- Strong customer service
Timeline
Customer Service
MCI Talent Accusitions
10.2025 - 01.2026
Paraprofessional
The Stepping Stones Group
04.2024 - 09.2025
Preschool Teacher
Casita Preschool
09.2022 - 02.2023
Preschool Teacher
Adventure Childcare Center
03.2022 - 09.2022
Kitchen Assistant
Sycamore Canyon Academy
04.2020 - 12.2020
Medical Billing & Coding - undefined
Tucson College
GED - undefined
Grays Harbor College
Medical Office Billing and Coding -
NHA Online Certification
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionHealthcare benefits401k match4-day work weekQuote
Opportunities Don't happen.You create them.
Chris Grosser