LaQueshia McChristion
Killeen,TX
Summary
Customer Support and Sales Coordination Specialist experienced in managing inquiries across multiple channels, including phone, chat, and email. Resolved order status and product questions using CRM systems while maintaining luxury service standards. Focused on enhancing customer experiences through effective communication, accurate documentation, and efficient processing of returns, exchanges, and account updates.
Overview
12
12
years of professional experience
Work History
Customer Advisor
TTEC/CHANEL
Killeen, Tx
03.2023 - Current
- Supported CHANEL clients through phone, chat, and email inquiries
- Resolved order status, shipping, and product questions using CRM systems
- Provided luxury service with polished language and brand standards
- De-escalated complaints with calm, empathetic communication
- Guided clients on product details and availability, providing tailored store referrals.
- Resolved customer complaints and escalated issues to ensure swift resolutions.
- Facilitated accurate and timely order processing, enhancing customer satisfaction.
Sales Coordinator/Business Development Center Representative
Automax Killeen
Killeen, Tx
10.2018 - 10.2022
- Coordinated sales paperwork and deal files for Automax Killeen vehicle transactions
- Entered customer data into CRM and updated sales activity notes
- Communicated with sales staff to support daily showroom operations
- Assisted customers with questions about inventory, pricing, and purchase steps
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Performed follow-up calls with customers after each sale was completed.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
- Generated leads through cold calling, networking, referrals and other methods.
- Listened to customer needs to identify and recommend best products and services.
Mobility Sales Specialist
Teleperformance USA/Apple
Killeen, Tx
07.2017 - 10.2018
- Educated Apple customers on device features, services, and upgrade options.
- Guided sales conversations through Teleperformance USA support systems and Apple policies.
- Resolved product and order questions using Apple customer service workflows.
- Escalated complex issues to Apple teams and follow-up channels.
- Maintained professional rapport during inbound and outbound sales calls.
- Stayed up to date on company products and services to support sales objectives.
- Provided exceptional customer service during sales interactions. to everyone in order to provide ample sales opportunities.
- Participated in team meetings to review progress against objectives set by management.
- Performed data entry into CRM system including account information and sales activity logs.
Pawn broker
EZ Pawn
Waco, Texas
01.2015 - 06.2017
- Assessed customer items for pawn loans and resale at EZ Pawn.
- Explained loan terms, store policies, and redemption options to customers.
- Evaluated jewelry, electronics, and tools using market value guidelines.
- Recorded pawn tickets, payments, and item details in store systems.
- Displayed merchandise and organized showroom cases for EZ Pawn sales floor.
- Verified customer identification and completed transactions with care.
- Handled cash drawers and balanced daily register activity.
- Managed store finances including cash handling, deposits, withdrawals and record keeping of daily sales activities.
- Appraised items, including jewelry, firearms and to determine product value and authenticity.
- Negotiated loan repayment plans with customers when necessary.
- Ensured the store was kept clean, neat and organized at all times.
- Inspected merchandise for condition prior to accepting it as collateral for loans or purchasing it outright from customers.
Education
AJ Moore Academy Magnet
Waco, TexasSome College (No Degree) - Business Administration
Hill College
Hillsboro , TXSkills
Customer Support and Sales Coordination Specialist experienced in managing inquiries across multiple channels, including phone, chat, and email Resolved order status and product questions using CRM systems while maintaining luxury service standards Focused on enhancing customer experiences through effective communication, accurate documentation, and efficient processing of returns, exchanges, and account updates
Customer Support and Sales Coordination Specialist experienced in managing inquiries across multiple channels, including phone, chat, and email Resolved order status and product questions using CRM systems while maintaining luxury service standards Focused on enhancing customer experiences through effective communication, accurate documentation, and efficient processing of returns, exchanges, and account updates
Accomplishments
- Completed a comprehensive trainer course in order to showcase my customer service skills to fellow colleagues.
Timeline
Customer Advisor
TTEC/CHANEL
03.2023 - Current
Sales Coordinator/Business Development Center Representative
Automax Killeen
10.2018 - 10.2022
Mobility Sales Specialist
Teleperformance USA/Apple
07.2017 - 10.2018
Pawn broker
EZ Pawn
01.2015 - 06.2017
AJ Moore Academy Magnet
Some College (No Degree) - Business Administration
Hill College