Alana Parris
Bridgeport,CT
Summary
Motivated computer science student currently engaged in help desk support, keen to expand skills and knowledge through tech-related internships. Demonstrated ability to deliver exceptional customer service while troubleshooting technical issues. Eager to further develop expertise in a professional setting and contribute effectively to innovative projects.
Overview
3
3
years of professional experience
Work History
Call Center Representative
M&T Bank
Bridgeport, CT
07.2024 - Current
- Address and resolve customer inquiries about Bank products and services.
- Recommend alternative products to enhance customer satisfaction and retention.
- Investigate and resolve account issues; escalate complex problems as needed.
- Ensure customer issues are managed through resolution or escalation, and follow up to confirm satisfaction.
- Complete special projects as assigned.
- Adhere to risk and regulatory standards, escalating issues when necessary.
- Maintain internal controls, and address audit and regulatory points promptly.
Help Desk Associate
Southern Connecticut State University
New Haven, CT
03.2024 - 06.2025
- Delivered technical support and customer service to end-users within a fast-paced environment.
- Demonstrated expertise in swiftly identifying, troubleshooting, and resolving intricate technical issues.
- Assisted users through problem-solving, research, and maintenance of workstations.
- Effectively addressed client inquiries by pinpointing issues, researching solutions, and guiding clients through corrective actions.
Jumpstart Corps Member
AmeriCorps
New Haven, CT
10.2023 - 05.2024
- Collaborated with a team of Corps members to plan twice weekly in-classroom activities for a class of preschool children.
- Received intensive training and professional development in early childhood theory and practice, language and literacy development, leadership skills, and communication with families.
Cashier
Stop & Shop
Fairfield, CT
11.2022 - 07.2023
- Welcomed customers and helped determine their needs.
- Operated cash register to record transactions accurately and efficiently.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Worked a flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Science - Computer Science-Information Systems
Southern Connecticut State University
New Haven, CT05-2027
Diploma
Central High School
Bridgeport, CT01-2023
Skills
- Customer Relationship Management
- Data Entry
- Account updating
- Technical Support
- Quality Assurance
- Payment Processing
- Microsoft Office
- Windows
- Troubleshooting
- Sales
- Computer Networking
- Presentation Skills
- Software Applications
- Cash Register
Timeline
Call Center Representative
M&T Bank
07.2024 - Current
Help Desk Associate
Southern Connecticut State University
03.2024 - 06.2025
Jumpstart Corps Member
AmeriCorps
10.2023 - 05.2024
Cashier
Stop & Shop
11.2022 - 07.2023
Bachelor of Science - Computer Science-Information Systems
Southern Connecticut State University
Diploma
Central High School