Summary
Overview
Work History
Education
Skills
Timeline
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Alana Payton

Phoenix, AZ

Summary

A dedicated student with experience in hospitality, and strong interpersonal skills. Committed to providing customer satisfaction through effective problem-solving and relationship-building abilities.

Overview

3
3
years of professional experience

Work History

Shift Lead

Sweet Paris
Scottsdale
02.2025 - Current
  • Processed customer transactions, handling cash, credit cards, and electronic payments.
  • Led groups of employees providing guidance and support.
  • Directed training sessions on company practices, sales techniques, and customer service.

Dental Insurance Coordinator

Dental Home Family Dentistry
Phoenix
05.2024 - 02.2025
  • Formed strong relationships with customers that resulted in both recurrent and increased business.
  • Managed a high volume of incoming calls and emails with effectiveness and logic in order to quickly resolve inquires.
  • Confirmed patient coverage with insurance companies, reviewed benefits with patients, and submitted claims for payment.

Hostess

Olive Garden
Scottsdale
05.2022 - 04.2024
  • I was in charge of providing not only a welcoming and friendly environment to guests, but also ensuring they felt valued and cared for.
  • Maintained cleanliness and organization of the host stand area at all times.
  • I took care of reservations, made efficient seating arrangements, provide servers with any necessary help, and making sure to keep management informed of all the restaurant activity.

Education

High School Diploma -

Paradise Valley High School
Phoenix, AZ
05-2024

Skills

  • Project management
  • Problem solving
  • Organizational skills
  • Attention to detail
  • Customer service
  • Team leadership

Timeline

Shift Lead

Sweet Paris
02.2025 - Current

Dental Insurance Coordinator

Dental Home Family Dentistry
05.2024 - 02.2025

Hostess

Olive Garden
05.2022 - 04.2024

High School Diploma -

Paradise Valley High School

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