DWIGHT TOWNER JR
Spring,TX
Summary
CONSCIENTIOUS MANAGER EFFECTIVE AT MANAGING AND LEADING TEAMS, STORE OPERATIONS, AND PROMOTING MERCHANDISE TO INCREASE STORE PROFITS. ONE OF MY MAIN FOCUSES IS TO MAKE SURE I HIRE HARD WORKING AND DEDICATED EMPLOYEES TO ENSURE THAT THE STORE OPERATIONS RUN SMOOTHLY, POSITIVITY IS SPREAD THROUGHOUT THE STAFF, AND THEY PROMOTE MAXIMIZING PRODUCTIVITY AND INCREASING CUSTOMER BASE WITH EXCEPTIONAL CUSTOMER SERVICE. ALSO VERY DRIVEN DETERMINED TO EXCEED COMPANY SALES GOALS. WITH FINANCIAL AND MARKETING EDUCATION IT ALLOWS ME TO MAKE SMART PURCHASING AND MERCHANDISING DECISIONS.
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Attentive shift leader with several years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Analytical professional competent in overseeing workplace functions. Manages large teams and builds trust with direct and indirect business partners. Confident and negotiable individual with strong prioritization and decision-making skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Shift Lead
Walgreens
Spring, Texas
02.2024 - Current
- Audited company's legal documents to verify compliant policies and procedures.
- Conducted regular inventory checks to maintain accurate stock levels.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Implemented company policies consistently across all shifts.
- Delegated tasks to employees and monitored activities and task completion.
- Analyzed customer buying patterns to identify trends in sales activity.
- Implemented strategies to take advantage of new opportunities.
- Monitored employee performance and provided feedback on areas for improvement.
- Scheduled staff shifts, considering peak times and individual availability.
- Worked closely with human resources to support employee management and organizational planning.
- Created weekly staff schedules to ensure adequate coverage.
- Reviewed daily sales reports and monitored financial performance metrics.
Operations Manager (Assistant Manager)
Ross Dress For Less
Lake Charles, LA
08.2021 - 02.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Identified and resolved unauthorized, unsafe or ineffective practices
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Devised processes to boost long-term business success and increase profit levels
- Trained new employees on proper protocols and customer service standards
- Assisted in recruiting, hiring and training of team members
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Trained and guided team members to maintain high productivity and performance metrics
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Scheduled employees for Timeframe shifts, taking into account customer traffic and employee strengths
- Supervised daily operations of multi-million dollar Type operation
- Developed and implemented operational procedures to ensure quality standards are met.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
Assistant Store Manager
Walmart Supercenter
Sulphur, LA
09.2008 - 10.2021
- SCHEDULED AND LED WEEKLY STORE MEETINGS FOR ALL EMPLOYEES
- ASSIGNED EMPLOYEES TO SPECIFIC DUTIES TO BEST MEET THE NEEDS OF THE STORE
- REPORTED TO THE DISTRICT MANAGER REGARDING ALL STORE AND STAFF ISSUES
- CONDUCTED STORE INVENTORIES ONCE PER YEAR
- CONDUCTED EVALUATIONS
- CONDUCTED INTERVIEWS
- IMPLEMENTED DIFFERENT STRATEGIES TO BOOST MORALE, STORE WIDE
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures
- Rotated merchandise and displays to feature new products and promotions
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses
- Analyzed and interpreted store trends to facilitate planning
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning
- Reviewed sales and gross profit reports to determine options for increasing market growth
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
- Approved regular payroll submissions for employees
- Walked through store areas every Timeframe to identify and proactively resolve issues negatively impacting operations
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence
Manager
Duvalleon's Sports Bar
Sulphur, LA
03.2006 - 08.2008
- CAREFULLY INTERVIEWED, SELECTED, TRAINED AND SUPERVISED STAFF
- CLEARLY AND PROMPTLY COMMUNICATED PERTINENT INFORMATION TO STAFF
- INTERACTED POSITIVELY WITH CUSTOMERS WHILE PROMOTING FACILITIES AND SERVICES
- ORGANIZED SPECIAL EVENTS IN THE FACILITY, INCLUDING PARTIES, PROMOTIONS, ETC.
- CORRECTLY CALCULATED INVENTORY AND ORDERED APPROPRIATE SUPPLIES
- STRATEGICALLY DEVELOPED EFFECTIVE MARKETING PLANS TO INCREASE SALES AND PROFITS WHILE MANAGING COSTS
- RECOGNIZED AND FORMALLY ACKNOWLEDGED OUTSTANDING STAFF PERFORMANCE TO BOOST COMPANY MORALE AND PRODUCTIVITY
- OVERSAW FRONT OF HOUSE PERSONNEL TO MAINTAIN ADEQUATE STAFFING AND MINIMIZE OVERTIME
- DEVELOPED, IMPLEMENTED AND MANAGED BUSINESS PLANS TO PROMOTE PROFITABLE FOOD AND BEVERAGE SALES
- MAINTAINED A SAFE WORKING AND GUEST ENVIRONMENT TO REDUCE THE RISK OF INJURY AND ACCIDENTS
Education
HIGH SCHOOL DIPLOMA -
SULPHUR HIGH SCHOOL
Sulphur02.2004
Computer Forensics
Lamar State College
Port Arthur, TXSkills
- Originality and Creativity
- Staff Management
- Planning and Implementation
- Maintaining Compliance
- Microsoft Windows
- Project Management
- Microsoft Office
- Financial Statement Review
- Google Drive
- Financial Forecasting
- Program Optimization
- Staff Training
- Corporate Partnerships
- Business Management Principles
- Onboarding and Orientation
- Business Leadership
- Records Organization and Management
- Customer Service
- Sales Activities
- Department Oversight
- Inventory Management
- Human Resources Oversight
- Cost Management
- Supplier Monitoring
- YouTube
- Management Team-Building
- Microsoft Outlook
- Team Leadership
- Administrative Management
- Operation Monitoring
- Hiring and Onboarding
- Sales Tracking
- Performance Monitoring and Evaluation
- Policy Development and Enforcement
Certification
- Excellent Customer Service Skills
- Hourly Shift Management
- POS Systems Operation
- Personnel Development
- Customer Relations
- Merchandising
- Strategic Thinker
- Staff Training Development
- Interviewing Scheduling
- Great Customer Service Skill
- Good Understanding in Using Microsoft Office
- Inventory Management
- Operation Scheduling
References
References available upon request.
Affiliations
- Published writer
- Spoke at White House
- Board member of the Knights of Peter Claver
Timeline
Shift Lead
Walgreens
02.2024 - Current
Operations Manager (Assistant Manager)
Ross Dress For Less
08.2021 - 02.2024
Assistant Store Manager
Walmart Supercenter
09.2008 - 10.2021
Manager
Duvalleon's Sports Bar
03.2006 - 08.2008
HIGH SCHOOL DIPLOMA -
SULPHUR HIGH SCHOOL
Computer Forensics
Lamar State College