Raquel Alarcon
Avondale,AZ
Summary
Creative and skilled hairstylist with experience in salon setting. Possess strong proficiency in various hair styling techniques, color applications, and hair care procedures. Known for ability to establish trust with clients by understanding individual needs and offering personalized solutions.
Overview
3
3
years of professional experience
Work History
Shift Lead
Novel Ice Cream
Phoenix , AZ
01.2023 - Current
- Assisted in the training of new employees.
- Monitored employee performance and provided feedback on areas for improvement.
- Maintained store appearance by cleaning, restocking and sanitizing everything
- Curating a daily rotating ice cream menu
- Responded to customer inquiries and complaints in a professional manner.
- Performed opening and closing procedures such as setting alarm systems, counting money.
Team Member
Brightside Studios
Phoenix, AZ
08.2022 - 12.2022
- Prepared and served coffee, espresso drinks, blended coffees, and teas.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted and communicated with customers.
- Maintained a clean and organized workspace.
- Learned to do the daily extraction for the espresso machine in order to pour the perfect shot of espresso.
- Sliced fruits, vegetables, and meats for use in food service.
Shift Leader
Dunkin' Donuts
Phoenix, AZ
08.2021 - 07.2022
- Prepared and served coffee, espresso drinks, blended coffees, and teas.
- Greeted guests with a pleasant smile and superior customer service.
- Arranged merchandise and built eye-catching displays to increase sales.
- Supported store manager with recruiting, interviewing, and hiring baristas.
- Reconciled daily sales each shift, counting register drawers, and resolving discrepancies.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Cleaned and sanitized kitchen equipment, utensils, and work stations.
Education
High School Diploma -
Bioscience High School
Phoenix, AZ05-2021
Associate of Applied Science - Cosmetology
Empire Beauty School
Avondale, AZ10-2024
Skills
- Guest service
- Shift leadership
- Employee Training
- Color application
- Hair Styling
- Cosmetic sales
- Continuing education
- Waxing services
- Appointment Scheduling
- Scalp Care
- Creativity and Originality
- Hair Cutting and Trimming
- Tool, Equipment, and Surface Sanitizing
- Client consultation
- Beverage Preparation
- Quality Standards
- Order Taking
References
References available upon request.
Timeline
Shift Lead
Novel Ice Cream
01.2023 - Current
Team Member
Brightside Studios
08.2022 - 12.2022
Shift Leader
Dunkin' Donuts
08.2021 - 07.2022
High School Diploma -
Bioscience High School
Associate of Applied Science - Cosmetology
Empire Beauty School
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