Alana Polk
Bedford Heights,OH
Summary
Dedicated and friendly legal assistant with 6 years of experience in supporting office operations and acting as the first point of contact for customers and clients. Skilled in booking appointments, maintaining schedules, data entry, intake, and answering phones. Impressive interpersonal, customer service, leadership, and management skills. A willingness to work efficiently to reduce errors and improve accuracy
Overview
8
8
years of professional experience
Work History
Receptionist
Tittle & Perlmuter
Cleveland, OH
10.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved client satisfaction by efficiently conducting legal intakes and gathering relevant information for attorneys.
- Enhanced case management through detailed documentation of client interactions and timely communication with legal team members.
Legal Assistant
Luftman Heck & Associates
Cleveland, OH
08.2018 - 10.2022
- Successfully managed information using SalesForce software, including sign-in, client files, and billing with 100% accuracy.
- Assisted clients and attorneys in scheduling meetings, including follow-ups and reminder phone calls
- Provided professional reception service and managed the front waiting room, ensuring clients were comfortable before meetings.
- Demonstrated proficiencies in telephone and front-desk reception in a high-volume environment. Calmed angry/upset clients, researched and rapidly solved problems, and rebuilt client trust to prevent the loss of key account
Shift Manager
DiBella's Subs
Mayfield Heights, OH
10.2016 - 06.2018
- Managed closing duties, including, stock items record data, and inventory
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insight into purchasing decisions.
- Delivered exceptional guest experience by taking orders, and partnering with team members to deliver food and beverages to exceed customers' expectations
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
Education
High School Diploma -
St Martin De Porres High School
6202 St Clair Ave, Cleveland2018
Skills
- Multi-Line Phone Systems
- Product and service sales
- Attention to Detail
- Workflow Management
- Customer Service
- Office Administration
- Data entry
- Time management
- Intake Assessment
- Records Management
- Operations Management
- Legal knowledge
Timeline
Receptionist
Tittle & Perlmuter
10.2022 - Current
Legal Assistant
Luftman Heck & Associates
08.2018 - 10.2022
Shift Manager
DiBella's Subs
10.2016 - 06.2018
High School Diploma -
St Martin De Porres High School