Alana Reynolds
Reynoldsburg,Ohio
Summary
Passionate and enthusiastic aviation student with a strong desire to excel in the workplace. Outgoing and easy to get along with, I have a natural ability to quickly grasp new concepts. Eager to continue building my experience and contribute as a dedicated employee. Goal is to leverage skills and knowledge to make a positive impact in the aviation industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Olive Garden
10.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Manager
Sbarro
09.2021 - Current
- Efficiently taking orders, as well as cleaning dining area and helping with dishes
- Making pizza, subs, salads, and stromboli at a fast pace, while maintaining standards
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cross-trained existing employees to maximize team agility and performance.
Team Member
Culvers
05.2021 - 09.2021
- Provided strong customer service while taking orders and ensuring a clean dining room
- Demonstrated ability to also work in the kitchen, preparing custard and bagging food
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Host
Scramblers
11.2020 - 06.2021
- Greeted and seated customers at tables, rolling silverware during downtime
- Demonstrated teamwork by taking customers' drink orders and bringing customers' water
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Aviation Technology Certificate - Aviation Fundamentals, General Aviation Maintenance, Basic Pilot Training (non-flight), Air Traffic Control, Airport Management
Eastland Career Center
Groveport, Ohio05.2023
High School Diploma -
Reynoldsburg High School
Reynoldsburg, Ohio05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Time Management
- Team Leadership
- Friendly, Positive Attitude
- Attention to Detail
Activities
- Member, Aircraft Owners and Pilots Association, 2021, Present
- Airman, Ohio Air National Guard, 2023, Present
Certification
- Private Pilot Knowledge Test February 2023
- Remote Pilot Certificate (Drone Pilot License) March 2022
- First-Class Medical Certificate - Federal Aviation Administration (FAA).
- Services Apprentice Course September 2023
Languages
English
Native or Bilingual
References
Joseph Andenoro
Assistant Principal
3140 Berlin Station Rd, Delaware, OH 43015
614-570-0484
joseph_andenoro@olsd.us
Joseph was my sophomore history teacher
Alexander D’Ettorre
Aviation Safety Inspector
FAA
419-310-3744
Alexdander.s.dettorre@FAA.gov
Alexander was my aviation technology instructor from 2021-2023
Kevin Zuk
Scramblers General Manager
3980 Presidential Pkwy, Powell, OH 43065
614-327-1167
kzuk36@gmail.com
Kevin was my general manager at sbarro
Timeline
Server
Olive Garden
10.2024 - Current
Manager
Sbarro
09.2021 - Current
Team Member
Culvers
05.2021 - 09.2021
Host
Scramblers
11.2020 - 06.2021
Aviation Technology Certificate - Aviation Fundamentals, General Aviation Maintenance, Basic Pilot Training (non-flight), Air Traffic Control, Airport Management
Eastland Career Center
High School Diploma -
Reynoldsburg High School