Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALANA ROBERTS

Titusville

Summary

Versatile professional effective at being flexible and accommodating to each building's unique needs. Committed to providing quality service in all facets of property management. Trustworthy in executing prescribed business and residential goals. Meets needs with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics and positively impact team.

Overview

5
5
years of professional experience

Work History

Assistant Property Manager

Timber Trace Apartments
Titusville
06.2024 - Current
  • Ensured compliance with all applicable laws related to fair housing practices.
  • Prepared monthly financial reports for review by the property manager.
  • Conducted market research to determine competitive rental rates for properties.

Server

Dogs R Us
Titusville
11.2023 - 06.2024
  • Provided excellent customer service to ensure satisfaction.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Receptionist

Optimum RV
Mims
12.2022 - 11.2023
  • Greeted guests promptly and consistently set professional tone with friendly assistance.
  • Served as first point of contact for new and returning visitors.
  • Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.
  • Accepted incoming mail and routed to appropriate staff.

Server

Beef O Bradys
Titusville
06.2022 - 12.2022
  • Handled multiple tables simultaneously with high service quality.
  • Trained new servers in restaurant procedures and customer service standards.
  • Greeted all guests with smile and friendly welcome.
  • Memorized menu items, recipes and daily specials to answer questions and make recommendation to customers.
  • Used POS system to accurately input orders and process payments.
  • Engaged customers in friendly conversation to boost satisfaction and restaurant loyalty.

Server

The Daley Trade
Titusville
01.2022 - 06.2022
  • Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.
  • Memorized menu items, recipes and daily specials to answer questions and make recommendation to customers.
  • Monitored tables, offering add-ons and checking on guest satisfaction.
  • Transported food products, cleaned tables and counters, and stocked dining room supplies.
  • Took orders, made drinks and provided refills for guests.
  • Completed opening and closing checklists according to set standards.

Server

Nosh
Cocoa Beach
03.2021 - 01.2022
  • Checked with customers to determine satisfaction and quickly rectify issues.
  • Prepared itemized checks, including total meal costs and sales taxes.
  • Answered customer menu questions and offered suggestions based on individual preferences.
  • Wrote patrons' food orders on order slips, memorized orders and entered orders into computers for transmission to kitchen staff.
  • Reset tables between customers by removing used dishes, wiping down surfaces and refilling condiments.
  • Promoted great customer service by remaining attentive to guest needs.

Receptionist

PSJ Pediatrics
Cocoa
09.2020 - 04.2021
  • Updated and managed digital and physical office records.
  • Obtained insurance verifications, pre-authorizations and pre-determinations.
  • Scheduled patient appointments, sent notifications and handled rescheduling needs.
  • Answered telephones, distributed mail and faxes, and prepared patient files.
  • Welcomed patients, pharmaceutical reps and other visitors to doctor's office.
  • Answered incoming calls from clients, forwarding to appropriate destinations.

Education

High School Diploma - General Education

Astronaut High School
Titusville, FL
05.2015

Skills

  • Time management
  • Record keeping
  • Customer service
  • Verbal communication
  • Multitasking
  • Training and development
  • Financial reporting
  • Conflict resolution
  • Team collaboration

Timeline

Assistant Property Manager

Timber Trace Apartments
06.2024 - Current

Server

Dogs R Us
11.2023 - 06.2024

Receptionist

Optimum RV
12.2022 - 11.2023

Server

Beef O Bradys
06.2022 - 12.2022

Server

The Daley Trade
01.2022 - 06.2022

Server

Nosh
03.2021 - 01.2022

Receptionist

PSJ Pediatrics
09.2020 - 04.2021

High School Diploma - General Education

Astronaut High School

Similar Profiles

  • Kayla Baptiste

    Kayla BaptisteKayla Baptiste

    Assistant Property Manager at Willow Trace ApartmentsAssistant Property Manager at Willow Trace Apartments

  • Mariam Wahba

    Mariam WahbaMariam Wahba

    Leading Consultant at Trinity Trace ApartmentsLeading Consultant at Trinity Trace Apartments

  • Bineet Kalra

    Bineet KalraBineet Kalra

    Leasing Co-ordinator at Werkliv/ University Apartments/ WESTER-LAND ApartmentsLeasing Co-ordinator at Werkliv/ University Apartments/ WESTER-LAND Apartments

  • Donald Spratt

    Donald SprattDonald Spratt

    Customer Service Representative at Activus ConnectCustomer Service Representative at Activus Connect

  • Donovan Price

    Donovan PriceDonovan Price

    Audio Tech at Freelance On Site ServersAudio Tech at Freelance On Site Servers

CREATE PROFILE