Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alana Roman

Carbondale,IL

Summary

I am an ambitious, goal oriented college student

with strengths in high volume settings while maintaining effective task management, and adhering to guest satisfaction. I believe I am a natural born leader but also acknowledge being a team player makes everyone's job easier and more fulfilling.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Staff Member

Dales Burger Shack
Carbondale, IL
02.2024 - Current
  • Collaborated with team members to manage inventory levels and reduce waste effectively.
  • Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.

Wait Staff Member

Lola's Tacos & Tequila
Gurnee, IL
06.2023 - 11.2024
  • Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
  • Assisted in training new staff on menu knowledge and service protocols.
  • Handled customer requests and complaints professionally to enhance guest satisfaction.

Head Hostess & Wait Staff Member

Dockers Restaurant
Fox Lake, IL
06.2021 - 04.2023
  • Trained and mentored new staff on service standards and procedures while also creating schedules for staff.
  • Coordinated reservations and seating arrangements, optimizing table turnover and guest satisfaction.
  • Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.

Education

Social Work

Southern Illinois University, Carbondale
Carbondale, IL
05.2027

Skills

  • High volume dining
  • Team collaboration
  • Food safety practices
  • Task prioritization
  • Multitasking and organization
  • Positive guest interactions

Certification

- Bassets

- Food Handler

- Allergen Awareness

- DCFS Mandated Reporter

- SIDS/SUID/AAP Safe Sleep

Timeline

Staff Member

Dales Burger Shack
02.2024 - Current

Wait Staff Member

Lola's Tacos & Tequila
06.2023 - 11.2024

Head Hostess & Wait Staff Member

Dockers Restaurant
06.2021 - 04.2023

Social Work

Southern Illinois University, Carbondale