Alana Sanchez
San Antonio,TX
Summary
Marketing graduate with a concentration in Digital Strategy from Pontificia Universidad Católica Madre y Maestra. Organized and responsible professional with a strong desire to learn, develop new skills, and gain experience in the marketing field. Passionate about supporting business growth through effective communication and digital engagement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Management Assistant | Administrative Support
JC Medina Sales and Services, LLC
09.2021 - Current
- Coordinated daily business operations by managing task assignments and fostering communication among team members.
- Organized internal communications and tasks, ensuring clarity and enhancing efficiency.
- Supported management with administrative tasks, improving daily operations.
- Assisted with scheduling and operational workflow.
Internship
Universal Fitness/Chanlatte
08.2025 - 10.2025
- Assisted in developing and implementing digital marketing campaigns, improving online presence.
- Supported social media management by creating and scheduling engaging content, increasing audience interaction.
- Collaborated with team members on promotional activities, enhancing brand visibility.
- Conducted basic market research to identify customer preferences and industry trends.
Call Center Representative
JC Mediana Sales and Services LLC
02.2025 - 05.2025
- Managed inbound and outbound customer calls, delivering accurate product information and resolving service inquiries to improve customer experience.
- Resolved customer concerns efficiently, ensuring high levels of professionalism and customer satisfaction while fostering positive client relationships.
- Utilized effective communication and problem-solving skills in fast-paced customer service environment to support team objectives and enhance client retention.
- Updated and maintained customer records in call center system to ensure data accuracy and streamline service delivery.
DM Setter
High Ticket Freelancer
Remote, Remote
05.2023 - 08.2023
- Engaged leads and guided them through initial sales process, fostering relationships to increase conversion potential.
- Managed direct messages with potential clients on social media, addressing inquiries to enhance engagement.
- Scheduled appointments for sales calls, optimizing calendar to maximize available opportunities.
- Provided high-value freelance services to clients
Education
Bachelor's Degree - Marketing - Digital Strategy
Pontificia Universidad Católica Madre Y Maestra
Dominican Republic1 2026
Skills
- Administrative support
- Office Coordination
- Project Coordination
- Vendor Management
- Report Generation
- Microsoft Office
- Time Management
- Multitasking capacity
- Continuous improvement
- Client Relations
- Customer service
- Problem solving
- Team collaboration
- Effective communication
- Administrative tasks
Certification
Inlingua English School, Academia Europea
Languages
- Spanish, Native
- English, Advanced
Timeline
Internship
Universal Fitness/Chanlatte
08.2025 - 10.2025
Call Center Representative
JC Mediana Sales and Services LLC
02.2025 - 05.2025
DM Setter
High Ticket Freelancer
05.2023 - 08.2023
Management Assistant | Administrative Support
JC Medina Sales and Services, LLC
09.2021 - Current
Bachelor's Degree - Marketing - Digital Strategy
Pontificia Universidad Católica Madre Y Maestra