Alana Sanders
Nolanville,TX
Summary
Dynamic and results-oriented professional with proven expertise in customer service and relationship building, honed at EZ Stop. Excelled in resolving customer complaints, enhancing loyalty, and managing high-stress situations with empathy and professionalism. Skilled in Cash handling and active listening, significantly improving customer satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Cefco
07.2024 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business..
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered prompt service to prioritize customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales Associate
EZ Stop
03.2021 - 09.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed efficient cash register operations.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
New Braunfels High School
New Braunfels, TX05-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Complaint handling
- Order processing
- Key holder experience
Languages
American Sign language
Limited Working
Timeline
Customer Service Representative
Cefco
07.2024 - 09.2024
Sales Associate
EZ Stop
03.2021 - 09.2023
High School Diploma -
New Braunfels High School
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