Alana Starkey
Fredericksburg,VA
Summary
Experienced people first driven property management leader with 20+ years in multifamily operations, team leadership, and compliance management. Recognized for boosting occupancy, improving operational systems, and guiding site teams through leasing milestones and audit preparedness.
Overview
4
4
years of professional experience
Work History
Property Manager
JDC Management
Fredericksburg, VA, USA
07.2025 - 10.2025
- Directed operations for a 336-unit multifamily and senior housing community.
- Monitored financial performance to ensure compliance with regulatory standards.
- Directed a team of six, including one leasing consultant, two assistant property managers, two maintenance supervisors, and one service technician, ensuring clear expectations and accountability.
- Assisted team in conducting daily huddles to discuss KPIs, leasing pipeline, make-readies, work orders, delinquencies, and same-day priorities. Supported tracking of action items to ensure completion.
- Hired and trained new staff members for high performing standards.
- Oversaw financial operations utilizing RealPage OneSite (Classic & New Experience) for efficient rent collection and delinquency management.
- Executed daily processing of invoices through Avid software.
- Executed issuance of 5-day notices for delinquent accounts and collaborated with attorney to file unlawful detainers, ensuring compliance with legal standards.
- Conducted budget preparation and review processes, incorporating variance analysis to identify spending trends.
- Oversaw unit inspections, preventive maintenance, and vendor services to uphold property standards.
- Collaborated with compliance teams on annual recertifications and affordable housing documentation to ensure audit readiness.
- Spearheaded resident engagement and retention initiatives to enhance occupancy rates.
- Cultivated a professional and welcoming office environment to enhance first impressions for prospects and guests.
Multi-Site Property Manager
Vest Residential
Fredericksburg, VA, USA
09.2024 - 05.2025
- Oversaw development of affordable tax credit community comprising 400 units across two phases.
- Directed daily operations and staff management for both phases of community engagement.
- Secured temporary certificate of occupancy (TCO) for Phase 2 in October 2024 and directed lease-up process to ensure full compliance with tax credit requirements by December 31, 2024.
- Assisted in managing property budgets through financial reporting and processing purchase orders and invoice approvals. Supported petty cash oversight and compliance with expense controls. Processed team bonuses and commissions.
- Assisted in developing leasing strategies. Processed resident applications. Supported enforcement of lease terms and compliance with fair housing, ADA, and other housing laws.
- Enhanced resident satisfaction through prompt resolution of service requests.
- Oversaw vendor relationship management and ensured compliance with contract terms, including certificate of insurance validation and timely service delivery.
- Executed regular property inspections to ensure safety, cleanliness, and curb appeal across both phases.
- Oversaw hiring, training, and management of on-site staff to enhance team performance.
- Facilitated communication between regional property manager and ownership group, delivering updates, property tours, and performance reports.
Property Manager
Fairfield Residential
Fredericksburg, VA, USA
05.2023 - 08.2024
- Affordable Multi-Family Housing of 340 units.
- Lead/direct a team of 6 associates.
- Processed rent, security deposits, late fees, and generate late notices.
- Assisted leasing team with file processing and compliance follow-ups to support occupancy and leasing objectives.
- Ensured company policies and procedures are met. Maintain property's budget, by generating and reviewing financial reports to ensure property is performing in accordance with set standards.
- Processed invoices through Nexus for payment and created PO's.
- Reviewed financials and sent files to the attorney for Unlawful Detainer suits and follow through with WRITS when needed.
- Update/Monitor Reputation.com, Radix.
- Host Resident events in accordance with set budget and maintain resident satisfaction/customer service.
- Created requisition for new hires, scheduled interviews, hired, trained /coached nee team members, as well as, entered performance improvements plans for onsite team members not in compliance with company policy ans procedures.
Property Manager
JDC Management, LLC
Fredericksburg, VA, USA
02.2022 - 05.2023
- Affordable Tax Credit Community of 102 units. Daily tasks include: Work with leasing staff to ensure occupancy is maintained in a 100% occupancy level.
- Complete all recertification packets and generate new leases.
- Guest Service- work orders and follow ups to ensure resident satisfaction.
- Address resident concerns in compliance with Fair Housing and Policy and Procedures.
- Rent collection- Generate financial and delinquency reports.
- Pre-Close month end reports on a monthly basis.
- Apply proper GL codes and submit invoices for payment on an as needed basis.
- Create and submit to the Regional Property Manager any incident reports that may arise.
- File Unlawful Detainer/WRIT/Warrant in Debt procedures.
- Meet with maintenance to set daily achievements and ensure all vacancies are staying within turn timeline.
- Meet with vendors to address any needs the property requires in order to maintain curb appeal under the current budget.
- Maintain the leasing office in a clean, orderly, and welcoming environment.
Education
High school diploma - General Studies
Fairmont Senior High School
05.1997
Personal Information
- Title: Property Management
- Work Permit: Authorized to work in the US for any employer
- Availability: Fredericksburg, VA - Virginia, Free State
- Visa Status: Authorized to work in the US for any employer
Timeline
Property Manager
JDC Management
07.2025 - 10.2025
Multi-Site Property Manager
Vest Residential
09.2024 - 05.2025
Property Manager
Fairfield Residential
05.2023 - 08.2024
Property Manager
JDC Management, LLC
02.2022 - 05.2023
High school diploma - General Studies
Fairmont Senior High School