Maria Paula Hernandez Arroyave
Palm Harbor,FL
Summary
Proven Property Manager skilled in tenant relations, payment collection, and staff management. Achieved high standards in customer service and operational efficiency, ensuring successful property maintenance.
Overview
12
12
years of professional experience
Work History
Property Manager
Value Store It - Self Storage
05.2022 - 01.2026
- Oversaw daily operations of self-storage facility, ensuring high standards of customer service and property maintenance.
- Managed vendor relationships, negotiating contracts for maintenance services to optimize operational efficiency.
- Trained and mentored staff on best practices in property management and customer relations.
- Conducted regular inspections of properties to ensure compliance with safety regulations and quality standards..
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
Food & Beverage Coordinator
The Walt Disney Company
06.2014 - 04.2022
- Effectively running daily operation while simultaneously maintaining optimal sales to labor ratio.
- Monitor and Maintain staffing for current and next day workload
- Supported Cast Members by providing feedback, while being a role model of the Five Keys Basics
- Ensured cast had all the tools and resources needed to create a seamless, memorable dining experience for more than a thousand guest daily.
- Work within a team of General Tellers guaranteeing financial paperwork was accurately submitted on a nightly basis as well as maintain a $20,000 Manager's Fund.
- Quarterly Award recipient for the 4th Quarter in 2018.
Education
Associate of Arts - Liberal Arts
Polk State College
Winter Haven, FL12-2020
Skills
- Property management
- Payment collection
- Customer service-focused
- Staff management
- Tenant relations
- Schedule coordination
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Property Manager
Value Store It - Self Storage
05.2022 - 01.2026
Food & Beverage Coordinator
The Walt Disney Company
06.2014 - 04.2022
Associate of Arts - Liberal Arts
Polk State College