Alana Taylor
Caledonia
Summary
Results-oriented operations and executive support professional with over 10 years of experience in leadership support and complex operations coordination. Expertise in managing priorities, organizing projects, and preparing professional communications while handling sensitive information discreetly. Collaborative in engaging with diverse stakeholders to drive community impact. Pursuing a Bachelor of Arts in Psychology to enhance understanding of human behavior and systems for improving individual and family outcomes.
Overview
12
12
years of professional experience
Work History
Executive Support
Peadbo
Washington, DC
05.2021 - Current
- Support leadership with scheduling, meeting coordination, correspondence, and executive communications.
- Prepare reports, presentations, briefing materials, and meeting documentation to support organizational priorities.
- Supported leadership with scheduling, meeting coordination, correspondence, and executive communications to streamline operations.
- Provide administrative and operational support to organizational leadership in a fully remote environment.
- Maintained tracking systems and followed up on deliverables to ensure deadlines and objectives were met.
- Coordinated virtual meetings and facilitated communication among internal teams, consultants, community partners, and external stakeholders to enhance collaboration.
- Support leadership communications, meeting preparation, and distribution of materials as needed.
- Supported leadership communications, prepared meetings, and distributed materials.
- Handle confidential organizational information with professionalism and discretion.
Chief Operating Officer
Taylor's Home Care Services
Grand Rapids, MI
01.2015 - Current
- Oversee operations for three licensed adult foster care homes serving individuals with behavioral, developmental, and support needs.
- Collaborated with ownership on organizational priorities and operational planning, driving strategic initiatives that enhanced growth and stability.
- Manage staffing schedules across multiple locations while balancing employee availability, regulatory requirements, and client needs.
- Supervise, mentor, and support staff through coaching, training, and performance management.
- Coordinate leadership meetings by preparing agendas, gathering materials, documenting action items, and following up on outstanding priorities and deliverables.
- Facilitated executive decision-making by organizing critical information and tracking initiatives, ensuring timely access to data for leadership.
- Prepare reports, presentations, policies, correspondence, and operational updates for leadership and external stakeholders.
- Maintain operational records, compliance documentation, meeting materials, and organizational files to support regulatory readiness and efficient operations.
- Track licensing requirements, compliance deadlines, policy updates, and organizational initiatives to ensure projects stay on schedule.
- Work regularly with consultants, licensing representatives, attorneys, accountants, vendors, and outside service providers to support organizational operations.
- Coordinate onboarding activities, trainings, licensing visits, and organizational meetings, including scheduling, preparation of materials, and follow-up communication.
- Maintain confidential employee, client, and organizational information while exercising sound judgment and discretion in sensitive situations.
- Serve as a liaison between leadership, employees, families, guardians, healthcare providers, case managers, regulatory agencies, and community organizations.
- Develop partnerships with community organizations and outside agencies to expand resources and opportunities available to clients.
- Assist in identifying community service opportunities and outside supports for individuals involved with probation requirements or court-ordered programming.
- Established partnerships with community organizations and outside agencies, increasing resources and opportunities for clients.
- Coordinate travel arrangements, conference registrations, lodging, and related logistics for trainings and professional development opportunities.
- Process reimbursements, invoices, purchasing requests, and expense documentation while maintaining accurate financial records.
Personal Banker II
Fifth Third Bank
Grand Rapids, MI
01.2015 - 11.2020
- Assisted customers with personal and business banking needs, ensuring confidentiality of financial information to build trust.
- Built strong relationships with customers by identifying financial needs and recommending appropriate products and services.
- Prepared and reviewed financial documentation for accuracy, completeness, and compliance with banking regulations and internal policies.
- Coordinated with internal partners to resolve complex customer concerns by gathering necessary information.
- Maintained accuracy and professionalism while managing multiple priorities in a fast-paced environment.
- Trained and mentored new employees on banking procedures and compliance requirements, enhancing team knowledge and service quality.
Education
Bachelor of Arts - Psychology
Grand Valley State University
Allendale05-2027
Associate of Arts - Psychology
Grand Rapids Community College
Grand Rapids, MI04-2025
Skills
- Executive and Administrative Support
- Schedule management
- Meeting coordination
- Project tracking
- Executive Communications
- Stakeholder management
- Confidential Information Management
- Event coordination
- Cross-Functional Collaboration
- Regulatory compliance
- Process Improvement
- Microsoft Office Suite
- Collaboration tools
- Electronic Records and Scheduling Systems
COMMUNITY INVOLVEMENT
Grand Rapids Community Foundation, Messiah Missionary Baptist Church, MVillage, Literacy Center of West Michigan, Grand Rapids University Preparatory Academy
Timeline
Executive Support
Peadbo
05.2021 - Current
Chief Operating Officer
Taylor's Home Care Services
01.2015 - Current
Personal Banker II
Fifth Third Bank
01.2015 - 11.2020
Bachelor of Arts - Psychology
Grand Valley State University
Associate of Arts - Psychology
Grand Rapids Community College