Alana Torres
Texas City,TX
Summary
Detail-oriented individual with extensive experience in administrative support and front office operations. Proven abilities in inventory management and customer engagement, driving efficiency in fast-paced environments. Ready to leverage skills to enhance operational effectiveness and improve patient and customer interactions.
Overview
8
8
years of professional experience
Work History
Lead Sales Associate
Daiso California
Pearland, TX
06.2024 - 06.2026
- Provide friendly and efficient customer service in a fast paced retail environment.
- Operate POS systems and accurately process cash and card transactions.
- Assist with merchandising, stocking, and maintaining an organized sales floor.
- Support new store setup, take down, and inventory organization.
- Open and close store as well as handle any bank deposits and register tills.
Store Manager
G.M. Anime
Texas City, TX
04.2022 - 05.2024
- Managed daily retail operations, customer service, and inventory management.
- Processed and fulfilled online orders while maintaining accurate inventory records.
- Ensure website accuracy and categorization.
- Represented business state-wide at conventions and events via sales handling and customer engagement.
- Coordinated event setup and breakdown.
- Earned two promotions in span of 6 months due to strong performance and reliability.
Front Office Agent
The Galvestonian
Galveston, TX
05.2019 - 09.2021
- Assisted guests and homeowners with reservations, check-ins, check-outs, payments, and account inquiries.
- Managed reservation updates and maintained accurate guest records.
- Coordinated work orders and communicated guest concerns to appropriate departments.
- Assisted with website and social media marketing initiatives as well as product inventory.
Patient Representative
Lordex Spine Institute
League City, TX
01.2018 - 06.2018
- Assisted patients throughout treatment and rehabilitation appointments.
- Performed electrotherapy and ultrasound treatments under supervision.
- Verified patient information and maintained accurate records.
- Assisted with filing, administrative tasks, and maintaining office organization.
- Ensured a positive patient experience through professional and compassionate service.
Education
No Degree - Criminal Justice
Galveston College
Galveston, TX06.2028
High School Diploma -
Ball High School
Galveston, TX06.2016
Skills
- Customer Service
- Medical Terminology
- Front Office Operations
- Problem Resolution
- Inventory Management
- Medical Records
- Administrative Support
- Insurance Verification
- Phone Etiquette
- Retail Management
Affiliations
In addition to the experience listed above, I am also affiliated in the anime, comic, and gaming community. In my spare time, I assist vendors with:
- Convention & Event Operations
- Merchandise Sales
- Vendor Booth Setup & Breakdown
- Inventory Transport & Management
- Customer Engagement at Large Public Events
- Content Creation
- POS System Operations
Timeline
Lead Sales Associate
Daiso California
06.2024 - 06.2026
Store Manager
G.M. Anime
04.2022 - 05.2024
Front Office Agent
The Galvestonian
05.2019 - 09.2021
Patient Representative
Lordex Spine Institute
01.2018 - 06.2018
No Degree - Criminal Justice
Galveston College
High School Diploma -
Ball High School