Alana Troxell
Harrisonburg,VA
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, GoHighLevel, Google and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
4
4
years of professional experience
Work History
Virtual Assistant
Through Thread LLC
03.2023 - Current
- Conferred with customers by telephone, chat, or email to provide information.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Built multi-level websites for various sections of Through Thread LLC.
- Film and edit videos for online courses.
- Set up and maintain social media for Through Thread LLC
- Currently mastering GoHighLevel (marketing CRM).
- Managed CRM input, exports, and clean-up
- Conferred with customers by telephone, chat or email to provide information.
Baker
BYOC-Build Your Own Cookie
05.2019 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Trained and supervised new employees on bakery operations and procedures.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Baked over 200 cookies daily to keep up with demand.
Packing and Shipping Clerk
Hardwire LLC
04.2020 - 08.2020
- Sealed, packed, labeled, and affixed package postage to prepare shipping materials, utilizing postage meters and sealing tools.
- Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas.
- Packaged thousands of face shields daily for the U.S. government, local businesses, and citizens.
- Was one of two in charge of online orders, including packaging, labeling, and loading.
Education
Musical Theatre
Marymount Manhattan College
New York, NYAssociate of Arts - General Studies
Wor-Wic Community College
Salisbury, MD05.2023
Skills
- Social Media Management
- Website Maintenance
- Customer Service
- Public Speaking
- Time Management
- Attention to Detail
Professionally trained in singing, dancing, and acting.
I studied with various industry professionals, such as Larry Moss, in the performing arts. My ability to perform has enabled me to be quick on my feet and has taught me to work well under pressure. It has also improved my public speaking skills, as well as my memorization skills.
Timeline
Virtual Assistant
Through Thread LLC
03.2023 - Current
Packing and Shipping Clerk
Hardwire LLC
04.2020 - 08.2020
Baker
BYOC-Build Your Own Cookie
05.2019 - Current
Musical Theatre
Marymount Manhattan College
Associate of Arts - General Studies
Wor-Wic Community College
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