Alana Ulloa
Azusa,CA
Summary
Dependable service professional with a background in barista and server roles, supporting opening and closing tasks, restocking, and accurate transaction processing. Brings strong multitasking, problem-solving, and customer communication skills to busy environments. Focused on maintaining an organized workspace, delivering consistent service, and supporting a positive guest experience.
Overview
2
2
years of professional experience
Work History
Server
Porto's Bakery And Cafe
West Covina, California
11.2025 - 09.2026
- Greeted customers, provided information, and recommended specials to enhance sales.
- Delivered quality customer service to support satisfaction.
- Assisted customers with inquiries, showcasing strong service and product expertise.
- Cultivated customer relationships to promote repeat visits.
- Completed opening and closing tasks, including setting up the dining area and restocking supplies.
- Processed cash transactions accurately while following company cash-handling procedures.
- Responded promptly to changes in tasks to maintain workflow efficiency. in a fast-paced retail setting.
Barista
Coffee Bean & Tea Leaf
11.2024 - 10.2025
- Guided customers in menu selections, tailoring recommendations to enhance their dining experience.
- Educated customers on coffee offerings, promoting upselling opportunities, and enhancing their overall experience.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Engaged with customers during busy periods to maintain a fun, positive atmosphere.
- Collaborated with team members to manage high-volume service periods effectively.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Resolved customer complaints promptly and professionally, ensuring satisfaction and fostering loyalty.
Education
High School Diploma -
South Hills High School
West Covina, CA06-2024
Associate of Arts - Business Administration
Mt. San Antonio College
Walnut, CA06-2028
Skills
- Exceptional customer service
- Effective communication
- Problem-solving
- Time management
- Multitasking and organization
- Attention to detail
- Team player
- Friendly and outgoing
Career Objective
Customer-oriented professional with a background in the food industry and proven skills in communication, problem-solving, and working in fast-paced environments. Seeking an opportunity to learn new skills, take on new responsibilities, and support the company's goals while continuing to grow professionally.
Timeline
Server
Porto's Bakery And Cafe
11.2025 - 09.2026
Barista
Coffee Bean & Tea Leaf
11.2024 - 10.2025
High School Diploma -
South Hills High School
Associate of Arts - Business Administration
Mt. San Antonio College