Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alana Wells

Covington,IN

Summary

I’m an energetic and outgoing person who thrives in fast or slow-paced restaurant environments. I love connecting with people, whether it’s providing great service to customers or spending time with friends. I am looking for a new opportunity where I can really show my talent and my hard work in a new environment. I always make sure I get the job done correctly and efficiently.

Overview

2
2
years of professional experience

Work History

Server

Benjamin's Family Resturant
12.2024 - Current
  • Provided exceptional customer service by promptly addressing guest inquiries and requests.
  • Assisted in maintaining cleanliness and organization of dining area to ensure a welcoming atmosphere.
  • Handled payment transactions efficiently, ensuring accuracy in billing and cash handling procedures.
  • Adapted quickly to dynamic restaurant environment, managing multiple tables during peak hours effectively.
  • Employed active listening skills to understand guest preferences, enhancing overall service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Event Coordinator

The Landing
04.2023 - Current
  • Set up and take down chairs for wedding ceremonies
  • Bus Tables
  • Check and clean bathrooms
  • Keep everything clean
  • Keep wedding in line
  • Making sure everything goes according to plan.

Cashier/Food Preparation Worker

Hershey's Drive-In
06.2023 - 08.2024
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer, ensuring consistency in daily audits.
  • Collaborated with team members to streamline checkout procedures, reducing wait times.
  • Addressed customer complaints promptly, fostering positive relationships and loyalty.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Covington High School
Covington, IN

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Service prioritization
  • Team collaboration
  • Performance improvement
  • Task prioritization
  • Skilled multitasker
  • Great communication

Languages

English

Timeline

Server

Benjamin's Family Resturant
12.2024 - Current

Cashier/Food Preparation Worker

Hershey's Drive-In
06.2023 - 08.2024

Event Coordinator

The Landing
04.2023 - Current

High School Diploma -

Covington High School

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