Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Alanah Bailey

Rowlett,TX

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Home Depot
Rowlett, TX
12.2024 - Current
  • Responded to customer inquiries via phone and email, ensuring timely resolution of issues.
  • Assisted customers with product selection and order processing, enhancing overall satisfaction.
  • Collaborated with team members to improve service delivery and streamline processes.
  • Utilized CRM software to track customer interactions and maintain accurate records.
  • Maintained knowledge of company products and promotions to inform customers effectively.
  • Provided feedback on common customer concerns to enhance product offerings and services.

Sales Associate

Old Navy
New York, NY
10.2022 - 03.2024
  • Engage and provide excellent customer service
  • Managing transactions and ensuring the financial aspects of trade between customers and the store
  • Maintaining a tidy work environment for both customers and employees
  • Processing returns
  • Assisted customers in selecting merchandise, enhancing overall shopping experience.
  • Managed cash register operations, ensuring accurate transactions and efficient service.

Education

Associates Degree - Applied Science

Collin College
Wylie, TX

Highschool Diploma -

Benjamin Banneker Academy
Brooklyn, NY
06.2024

Skills

  • Written and verbal communication
  • Customer Service
  • Organization
  • Leadership
  • Active listening
  • Time management
  • Management

Certification

  • CNA - Certified Nurse Assistant
  • CPR,BLS

Timeline

Customer Service Representative

Home Depot
12.2024 - Current

Sales Associate

Old Navy
10.2022 - 03.2024

Associates Degree - Applied Science

Collin College

Highschool Diploma -

Benjamin Banneker Academy

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Alanah Bailey