Alanah Boucher
Goodrich,MI
Summary
Results-driven Consumer Loan Officer with proven skills in credit analysis, loan origination, and documentation review. Committed to enhancing member satisfaction through efficient loan processing and effective financial counseling.
Overview
12
12
years of professional experience
Work History
Consumer Loan Officer
ELGA Credit Union
Grand Blanc, MI
07.2021 - Current
- Evaluated borrower creditworthiness to recommend loan approvals and ensure compliance with regulations.
- Assisted clients in understanding loan products, terms, and repayment options to enhance member satisfaction.
- Processed loan applications efficiently, ensuring accuracy of documentation and timely communication with applicants.
- Collaborated with underwriters to resolve issues and expedite loan processing for quicker decision-making.
Consumer Loan Officer
Genisys Credit Union
Fenton, MI
06.2019 - 07.2021
- Assisted clients in understanding loan products, terms, and repayment options to enhance customer satisfaction.
- Monitored portfolio performance and identified trends to mitigate risks and improve lending strategies.
- Trained and mentored new tellers, enhancing team performance and customer service skills.
- Oversaw daily branch operations, ensuring compliance with banking regulations and policies.
- Managed cash flow and balancing of teller drawers, maintaining accuracy and accountability.
- Conducted regular audits of teller activities to ensure adherence to internal controls and security measures.
- Replenished ATM funds in empty canisters prior to validation process.
Teller
Vibe Credit Union
Clarkston MI
06.2017 - 03.2019
- Monitored branch security measures, ensuring a safe environment for both staff and members.
- Processed member transactions promptly, minimizing wait times.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed member transactions accurately and efficiently, ensuring compliance with credit union policies.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Sales Representative
Bluegreen Vacations
Auburn Hills, MI
08.2014 - 03.2018
- Developed and maintained strong customer relationships to drive sales growth.
- Conducted product presentations and demonstrations to prospective customers.
- Consistently met monthly sales goals and stretch goals.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
High School Diploma -
Waterford Kettering High School
Waterford, MISkills
- Credit analysis
- Loan origination
- Credit scoring
- Underwriting
- Friendly
- Relationship building
- Consumer lending
- Financial counseling
- Loan product promotion
- Documentation review
Timeline
Consumer Loan Officer
ELGA Credit Union
07.2021 - Current
Consumer Loan Officer
Genisys Credit Union
06.2019 - 07.2021
Teller
Vibe Credit Union
06.2017 - 03.2019
Sales Representative
Bluegreen Vacations
08.2014 - 03.2018
High School Diploma -
Waterford Kettering High School
MI Credit Producer License
License in Michigan to sell life and disability insurance to eligible individuals.