Wanda Norris
Saint Rose,Louisiana
Summary
Creative and detail-oriented professional with over 45 years of financial experience in the Credit Union/Banking industries. I'm seeking full-time or part-time position with management responsibility offering potential career advancement as well as immediate challenge.
Overview
20
20
years of professional experience
Work History
Consumer Loan Officer
Riverland Employees Federal Credit Union
New Orleans, LA
07.2010 - 04.2025
- Evaluated loan applications to determine creditworthiness and compliance with regulations.
- Processed loan applications efficiently, ensuring all documentation met compliance standards.
- Facilitated communication between borrowers and underwriters to expedite loan processing.
- Analyzed financial statements to assess borrower risk and create tailored loan solutions.
- Provided financial counseling to clients as part of the lending process, helping them understand their options and make well-informed decisions about borrowing money.
- Analyzed credit reports and financial data to evaluate borrower eligibility effectively.
- Maintained compliance with federal regulations, ensuring proper documentation and adherence to guidelines throughout the loan process.
- Increased customer satisfaction levels through prompt, accurate, and friendly service in the loan process.
- Implemented cross-selling strategies by promoting additional bank products during client interactions which led to increased revenues for the institution.
- Maintained strict confidentiality of bank records and client information.
- Developed strong relationships with customers through high levels of customer service.
Consumer Loan Officer
Jefferson Parish Employees Federal Credit Union
Metairie, LA
01.2005 - 07.2010
- Assessed consumer financial needs and recommended appropriate loan products.
- Collaborated with cross-functional teams to streamline loan processing workflows.
- Reviewed credit reports thoroughly before making lending decisions, ensuring that all relevant information was considered when assessing risk levels associated with a specific borrower profile.
- Assisted customers in selecting appropriate loan products based on their financial needs and goals.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Originated, reviewed, processed, closed, and administered customer loan application.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Identified opportunities to cross-sell loan products to customers.
- Analyzed credit reports and financial data to evaluate borrower eligibility effectively.
- Maintained strict confidentiality of bank records and client information.
Education
High School Diploma -
Lake Providence High School
Lake Providence, LASkills
- Risk evaluation
- Documentation review
- Credit analysis
- Loan origination
- Credit scoring
- Underwriting
- Financial assessment
- Financial counseling
- Customer service
Timeline
Consumer Loan Officer
Riverland Employees Federal Credit Union
07.2010 - 04.2025
Consumer Loan Officer
Jefferson Parish Employees Federal Credit Union
01.2005 - 07.2010
High School Diploma -
Lake Providence High School