Alanah Moore
New Palestine,IN
Summary
Dynamic Customer Service Representative with proven expertise at Lowe's Call Center, excelling in order tracking and technical support. Renowned for fostering strong customer relationships and resolving complaints efficiently, enhancing satisfaction and loyalty. Proficient in Microsoft Excel and adept at gathering feedback to drive service improvements.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Lowe's Call Center
Indianapolis, IN
01.2022 - 07.2025
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Walmart
Philadelphia, MS
03.2020 - 10.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
Lawrence Central High School
Lawrence, Indiana05-2022
Skills
- Customer service
- Order tracking
- Product knowledge
- Technical support
- Data entry
- Customer feedback
- Microsoft Excel
- Stock management
- Order processing
- Typing proficiency
- Shipping and receiving
- Call center experience
Accomplishments
- I was promoted to Lead within my first 6 months of employment at Lowe's Call Center.
- I was employee of the month for 2 months in a row
- I had perfect attendance my first year
Timeline
Customer Service Representative
Lowe's Call Center
01.2022 - 07.2025
Customer Service Representative
Walmart
03.2020 - 10.2022
High School Diploma -
Lawrence Central High School
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