Alana West
TEMPLE,TX
Summary
Results-driven Oncor professional with 20 years of customer operations and stakeholder relations experience. Proved track record of managing high- volume service areas and collaborating with municipal departments. Seeking to leverage a deep institutional infrastructure knowledge to drive business recruitment and system growth as an Economic Development Project Manager.
Overview
9
9
years of professional experience
Work History
Distribution Service Advisor Senior
Oncor
Temple, TX
01.2023 - Current
- Act as a key external liaison between Oncor and municipal leadership to align utility capabilities with local community development and reliability goals.
- Work in a service area with over 150,000 residential and small nonresidential customers.
- Respond to customer questions regarding reliability and outage concerns.
- Ensure PUC and Oncor service order metrics are met and worked on time.
- Build and maintain relationships with local builders, electricians, and other outside groups.
- Collaborate across internal organizations to promptly resolve high-profile customer and builder escalations, ensuring seamless project delivery and a positive business environment.
- Assist Vegetation Management with tree trimming request and issues.
- Schedule clearances/conversions with residential and non-residential customers.
- Schedule work with local servicemen and crews.
Administrative Assistant
Oncor
01.2017 - 01.2023
- Processing Invoices, Payments, Expense Reports, Purchase Orders, Purchase Card Transactions, Time Corrections for Service Center, Monthly Vehicle Mileage Reports.
- Schedule Maintenance Activities for Facilities and Vehicles.
- Track Tool Equipment Purchases.
- Order and Stock Office and Break room Supplies.
- Packaged Work Orders and Tracked the Progress Until Completed.
- Schedule Office Repairs and Maintenance.
- Assist with Storm Restoration.
- Process damage claims.
- Package work order and track progress.
Education
High School Diploma -
BELTON HIGH SCHOOL
01-2004
Some College (No Degree) -
Temple College
Temple, TXSkills
- CC&B
- Customer 360
- INET Dispatch
- AEGIS
- DMS Portal/ Reports
- Mobile TC
- Maximo
- Microsoft programs
- Stakeholder Engagement
- Customer service
- Attention to detail
- Team collaboration
- Time management
- Multitasking efficiency
- Cross Functional Collaboration
- Problem Solving & Negotiation
Other Programs
- 2026 Chair Southern Region Safety Committee
- 2025 Co-Chair Southern Region Safety Committee
- 2025 Customer Engagement Focus Group
- 2023 Chair CARES Committee
Timeline
Distribution Service Advisor Senior
Oncor
01.2023 - Current
Administrative Assistant
Oncor
01.2017 - 01.2023
High School Diploma -
BELTON HIGH SCHOOL
Some College (No Degree) -
Temple College