Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Todd Lay

Quinlan,TX

Summary

Accomplished FIELD SERVICE REPRESENTATIVE with a proven track record at Oncor, excelling in customer service and Microsoft Office. Recognized as FSR of the year at J&S Inspections. . Expert in inventory control and team leadership, I consistently deliver exceptional results through effective time management and a strong focus on safety and efficiency. Helpful professional commended as valuable team player with expertise in field service work. and training new employees. Ready to bring 8+ years of relevant work experience to a new position and be a valuable asset to any team.

Overview

16
16
years of professional experience
1
1
Certification

Work History

FIELD SERVICE REPRESENTATIVE

Oncor
08.2021 - Current

While at ONCOR, I have installed and removed meters while checking voltage, connected and disconnected service via netbook or sleeved meters safely and checked for tampering and hazardous conditions. Worked and processed all jobs required as an FSR while maintaining a safe work environment. Assisted DSA’s with 10 day letter request, as well as escalated meter change orders. Familiar with numerous programs used at Oncor including CC&B, Power Source, Mobile TC, Customer 360, DMS Reports, Maximo, Microsoft office programs and Oasis. I am currently the safety rep for the TXA group as well as cross training with SSR’s in router battery replacement open hot bases and various other orders worked.

FSR/ Meter Changer

J&S Inspections
11.2015 - 08.2021

As a contract FSR I have installed and removed meters while checking voltage, connected and disconnected service via netbook or sleeved meters safely and checked for tampering and hazardous conditions. Worked and processed all jobs required as an FSR while maintaining a safe work environment. I was the 2020 FSR of the year as well as the 2019 employee of the year and multiple employee of the month. I was the lead trainer and trained the new meter changers as well as FSR,s. Also helped with inventory in the warehouse and keeping vehicle maintenance.

Landscape Supervisor

Ivey Landscape
03.2008 - 11.2015

I spent 8 years supervising 50+ employees installing commercial and residential landscaping. I over saw several projects during my service at Ivey Landscape. While supervising I checked quality, safety, and production of the employees under my command. I was also one of several that was required to climb trees to trim using WRS climbing gear. I was also in charge of all chemical applications for herbicides pre and post emergent, insecticides, and fungicides to insure all safety and state laws and regulations were followed as well as all records were kept of chemicals used per application. Applications were applied via hand held wand as well as boom sprayers. In charge of maintenance on company vehicles and equipment.

Education

Certification - Emergency Management

Fema
08.2019

High School Diploma -

Seagoville High School
Dallas, TX
05.2000

Skills

    Customer Service

    Inventory Control

    Microsoft Office

    DMS reports

    Mobile TC

    Safety

    CC&B

    Customer 360

    Trainer

    Time Management

    Group Skills

Certification

CPR Certified

AED Certified

OSHA Certified


Timeline

FIELD SERVICE REPRESENTATIVE

Oncor
08.2021 - Current

FSR/ Meter Changer

J&S Inspections
11.2015 - 08.2021

Landscape Supervisor

Ivey Landscape
03.2008 - 11.2015

Certification - Emergency Management

Fema

High School Diploma -

Seagoville High School

CPR Certified

AED Certified

OSHA Certified


Todd Lay