Oscar Villalon

• Liaised with internal departments to optimize productivity and efficiency.

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• Worked with diverse types of weather and ground conditions
• Drive to jobs site to insure the jobsite is safe for redimix trucks to enter for concrete delivery
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Investigated and resolved customer inquiries and complaints quickly.
• Met customer call guidelines for service levels, handle time and productivity.
• Maintained up-to-date knowledge of product and service changes.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Attend safety and sales meetings to insure proper ways to safety protocols and customers needs and up to date with porducts

• Made sure to deliver product to customer in a time manner
• Made sure to determine to place product in a safe location when positioning the truck
• Coordinated classroom instruction to serve 5+ students per course
• Taught drivers how to use on-board systems and external applications to handle daily workloads
• Used oral, written, and practice examination techniques to evaluate students' readiness for independent driving
• Tested drivers regularly to evaluate understanding of materials and progress with coursework
• Conducted on-the-road training to build drivers' knowledge of practical skills and safe driving techniques
• Studied laws and regulations regularly to stay on top of changing requirements
• Prepared and distributed training materials covering diverse topics for drivers
• Instructed students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations
• Equipped students with the tools to succeed in further related studies
• Kept the class organized and on-task to help each student obtain the most value out of the courses
• Utilized downtime to perform routine tasks, preventing service delays
• Required minimal oversight to complete job tasks, meeting all deadlines and goals.

• Acquired landscape business and reorganized operations and staffing to improve efficiency and profitability
• Performed minor repairs and maintenance procedures on equipment utilized in groundskeeping
• Trimmed hedges, trees and bushes using smooth and efficient pruning techniques
• Used hand and power tools and drove utility vehicles for ground maintenance and housekeeping
• Cut back overgrowth and created designs with skill in pruning and design
• Surveyed areas to determine and prioritize groundskeeping projects
• Safely used equipment such as mowers, tractors and leaf blowers to carry out quality landscaping work
• Watered lawns, trees and plants and put in place permanent irrigation to keep landscaping green and healthy
• Maintained and repaired tools and equipment to avoid downtime and delays in finishing customer work
• Excavated ground with picks, shovels, or backhoes for ongoing maintenance projects
• Maintained department financial and administrative records, including expenses and payroll
• Monitored employee work to verify safety and quality of day-to-day operations as well as compliance with performance expectations
• Managed work crew caring for grounds at commercial buildings, institutional facilities, and private residences
• Prepared cost estimates for work, allocated crews, and prepared invoices to meet weekly schedule demands.

• Operated delivery vehicles safely for 2 years without accidents
• Increased customer service by reviewing orders before delivery to determine that they were complete with proper delivery instructions
• Addressed customer complaints, proactively seeking resolution to promote repeat business
• Delivered items within reasonable time by traveling most direct route
• Followed prescribed routes and time schedules to meet 100% on-time delivery
• Ensured that the truck was well-maintained and scheduled required repairs
• Obeyed traffic laws and followed established traffic and transportation procedures.

• Started as a Street sweeper
• Then a driver supervisor (solid waste dept)
• Liquid waste driver
• Then became a liquid waste supervisor
• And my duties was
• Delivered items within reasonable time by traveling most direct route
• Tracked and maintained records for mileage, fuel usage, and delivery information
• Operated delivery vehicles safely for 756 days without accidents
• Followed prescribed routes and time schedules to meet 100% on-time delivery
• Increased customer service by reviewing orders before delivery to determine that they were complete and properly invoiced
• Addressed customer complaints, proactively seeking resolution to promote repeat business
• Managed database with details on transportation activities, accounts, and employee schedules
• Respond decisively and efficiently to correct transportation issues and handle emergencies
• Scheduled drivers on assigned routes to efficiently move and deliver materials.

• Inspected trucks for malfunctions and reported vehicles to management for corrective action.
• Dropped and hooked trailers and changed configuration of equipment.
• Operated with safety and skill to avoid accidents and delays.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Maximized load safety by balancing, securing, and weighing products.
• Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
• Monitored and managed fuel consumption and expenses for management reporting.
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
• Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
• Documented mileage, deliveries, pickups, customer issues and damages.