Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Oscar Villalon

Phoenix

Summary

Knowledgeable Driver Trainer with extensive on-the-road experience and expertise in instruction. Produces skilled drivers through classroom and practical educational approaches. Detail-oriented in assessing driver proficiency and correcting problems. Organized driver bringing strengths in handling work independently and solving routine problems without oversight. Offers expertise in development and oversight and ability to quickly learn new processes. Dependable construction industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.

Overview

30
30
years of professional experience

Work History

Field Service Representative

Cemex USA
11.2021 - 11.2023
  • Liaised with internal departments to optimize productivity and efficiency.

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  • Worked with diverse types of weather and ground conditions
  • Drive to jobs site to insure the jobsite is safe for redimix trucks to enter for concrete delivery
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Attend safety and sales meetings to insure proper ways to safety protocols and customers needs and up to date with porducts

Driver Instructor / Driver Delivery

Cemex
05.2013 - 11.2023
  • Made sure to deliver product to customer in a time manner
  • Made sure to determine to place product in a safe location when positioning the truck
  • Coordinated classroom instruction to serve 5+ students per course
  • Taught drivers how to use on-board systems and external applications to handle daily workloads
  • Used oral, written, and practice examination techniques to evaluate students' readiness for independent driving
  • Tested drivers regularly to evaluate understanding of materials and progress with coursework
  • Conducted on-the-road training to build drivers' knowledge of practical skills and safe driving techniques
  • Studied laws and regulations regularly to stay on top of changing requirements
  • Prepared and distributed training materials covering diverse topics for drivers
  • Instructed students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations
  • Equipped students with the tools to succeed in further related studies
  • Kept the class organized and on-task to help each student obtain the most value out of the courses
  • Utilized downtime to perform routine tasks, preventing service delays
  • Required minimal oversight to complete job tasks, meeting all deadlines and goals.

Business Owner

Villalon Improvement Service
07.2004 - 05.2013
  • Acquired landscape business and reorganized operations and staffing to improve efficiency and profitability
  • Performed minor repairs and maintenance procedures on equipment utilized in groundskeeping
  • Trimmed hedges, trees and bushes using smooth and efficient pruning techniques
  • Used hand and power tools and drove utility vehicles for ground maintenance and housekeeping
  • Cut back overgrowth and created designs with skill in pruning and design
  • Surveyed areas to determine and prioritize groundskeeping projects
  • Safely used equipment such as mowers, tractors and leaf blowers to carry out quality landscaping work
  • Watered lawns, trees and plants and put in place permanent irrigation to keep landscaping green and healthy
  • Maintained and repaired tools and equipment to avoid downtime and delays in finishing customer work
  • Excavated ground with picks, shovels, or backhoes for ongoing maintenance projects
  • Maintained department financial and administrative records, including expenses and payroll
  • Monitored employee work to verify safety and quality of day-to-day operations as well as compliance with performance expectations
  • Managed work crew caring for grounds at commercial buildings, institutional facilities, and private residences
  • Prepared cost estimates for work, allocated crews, and prepared invoices to meet weekly schedule demands.

Driver

United Metro Materials/ Rinker
05.1998 - 07.2006
  • Operated delivery vehicles safely for 2 years without accidents
  • Increased customer service by reviewing orders before delivery to determine that they were complete with proper delivery instructions
  • Addressed customer complaints, proactively seeking resolution to promote repeat business
  • Delivered items within reasonable time by traveling most direct route
  • Followed prescribed routes and time schedules to meet 100% on-time delivery
  • Ensured that the truck was well-maintained and scheduled required repairs
  • Obeyed traffic laws and followed established traffic and transportation procedures.

Delivery Driver Supervisor

B.F.I / Waste Management
05.1994 - 05.1998
  • Started as a Street sweeper
  • Then a driver supervisor (solid waste dept)
  • Liquid waste driver
  • Then became a liquid waste supervisor
  • And my duties was
  • Delivered items within reasonable time by traveling most direct route
  • Tracked and maintained records for mileage, fuel usage, and delivery information
  • Operated delivery vehicles safely for 756 days without accidents
  • Followed prescribed routes and time schedules to meet 100% on-time delivery
  • Increased customer service by reviewing orders before delivery to determine that they were complete and properly invoiced
  • Addressed customer complaints, proactively seeking resolution to promote repeat business
  • Managed database with details on transportation activities, accounts, and employee schedules
  • Respond decisively and efficiently to correct transportation issues and handle emergencies
  • Scheduled drivers on assigned routes to efficiently move and deliver materials.

Semi Truck Driver

Statewide Furniture Delivery
12.1993 - 06.1994
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maximized load safety by balancing, securing, and weighing products.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Monitored and managed fuel consumption and expenses for management reporting.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Documented mileage, deliveries, pickups, customer issues and damages.

Education

High School Diploma -

Carl Hayden High
Phoenix, Arizona

Skills

  • Customer service
  • Local routes understanding
  • Service Documentation
  • Customer Relations
  • Following Safety Practices
  • Delivery schedule development
  • Safe driving
  • Review orders
  • Delegate assignments
  • Support customers
  • Employee training
  • Motivation
  • Problem-solving

Languages

English
Native or Bilingual

Timeline

Field Service Representative

Cemex USA
11.2021 - 11.2023

Driver Instructor / Driver Delivery

Cemex
05.2013 - 11.2023

Business Owner

Villalon Improvement Service
07.2004 - 05.2013

Driver

United Metro Materials/ Rinker
05.1998 - 07.2006

Delivery Driver Supervisor

B.F.I / Waste Management
05.1994 - 05.1998

Semi Truck Driver

Statewide Furniture Delivery
12.1993 - 06.1994

High School Diploma -

Carl Hayden High
Oscar Villalon