Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alan Gantz

Los Angeles,CA

Summary

Dynamic and detail-oriented professional with a proven track record in enhancing customer satisfaction at The Magic Castle. Skilled in exceptional communication and menu memorization, I excel at resolving issues and fostering loyalty. My proactive approach and organizational skills have consistently elevated guest experiences and boosted sales.

Overview

11
11
years of professional experience

Work History

Restaurant Server

The Magic Castle
04.2022 - Current
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.

Restaurant Server

The Front Yard
05.2017 - 11.2023
  • Cultivated warm relationships with regular customers.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Floor Manager

MGN Five Star Cinema
06.2014 - 05.2017
  • Managed store inventory and stock levels to maintain availability of products.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Managed team of 30 employees to maintain smooth-running operations of shop floor.

Education

Benjamin Franklin High School
Los Angeles, CA
05-2008

Skills

  • Customer satisfaction
  • Organization
  • Guest service
  • Exceptional communication
  • Menu memorization
  • Detail-oriented

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Restaurant Server

The Magic Castle
04.2022 - Current

Restaurant Server

The Front Yard
05.2017 - 11.2023

Floor Manager

MGN Five Star Cinema
06.2014 - 05.2017

Benjamin Franklin High School

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