Alani Pomykala
San Lorenzo,CA
Summary
Dynamic professional with a proven track record in customer service and retail operations, honed at Orangetheory Fitness and other notable positions. Excelled in enhancing customer satisfaction and loyalty, demonstrated by a significant increase in sales. Skilled in cash handling and fostering positive client relationships through clear communication and an outgoing personality.
Overview
14
14
years of professional experience
Work History
Lead Sales Associate
Orangetheory Fitness
07.2022 - Current
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Developed and maintained knowledge of current sales and promotions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Dental Assistant
Family Dentristry
01.2019 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Enhanced patient rapport by consistently delivering compassionate and professional care.
Bartender
Chilis's Bar and Grill
08.2011 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Dental Assistant Certificate - Dental Assistant
Carrington College
San Leandro, CA06-2016
Skills
- Customer service
- Dental impressions
- Strong multitasking
- Retail store operations
- Cash handling
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
Timeline
Lead Sales Associate
Orangetheory Fitness
07.2022 - Current
Dental Assistant
Family Dentristry
01.2019 - Current
Bartender
Chilis's Bar and Grill
08.2011 - 03.2020
Dental Assistant Certificate - Dental Assistant
Carrington College