Alania Stewart

I work as a window teller, this particular department performs and oversees all utility (electric and gas) billings, collections, bad debt collections of the same, and other administrative consumer related services such as issuing various permits and licenses.

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Updated account information to maintain customer records.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Processed customer service orders promptly to increase customer satisfaction.

• Answered constant flow of customer calls with minimal wait times.
• Provided primary customer support to internal and external customers.
• Updated account information to maintain customer records.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Handled customer inquiries and suggestions courteously and professionally.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

• Engaged with customers to build rapport and loyalty.
• Prepared merchandise for sales floor by pricing or tagging.
• Solved customer challenges by offering relevant products and services.
• Answered customer questions about sizing, accessories, and merchandise care.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

• Trained team members in successful strategies to meet operational and sales targets.
• Trained and mentored new employees.
• Processed cash, credit, debit, and check payments.
• Received and counted money.
• Counted out cash drawers and balanced totals.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Opened inventory boxes and restocked shelves.
• Completed store opening and closing procedures.
• Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.