Alanna Eanes
Citra,FL
Summary
Experienced healthcare scheduling professional with over eight years of experience coordinating staffing operations, resolving scheduling conflicts, and maintaining continuity of care. Skilled in independent problem-solving, managing time-sensitive staffing needs, and communicating effectively with clients, caregivers, and management.
Overview
1
1
Certification
9
9
years of professional experience
Work History
After Hours Liaison
Julyan Homecare
09.2024 - Current
- Coordinate after-hours scheduling operations across multiple service areas, ensuring continuity of care and timely resolution of staffing needs.
- Manage last-minute call offs, schedule changes, and open shifts while balancing client needs, caregiver availability, and operational priorities.
- Serve as a primary point of contact for caregivers, clients, and families regarding scheduling concerns and service-related issues.
- Independently assess and resolve time-sensitive staffing challenges, escalating complex situations to appropriate management personnel when necessary.
- Maintain accurate scheduling records and document client and caregiver communications using WellSky.
- Collaborate with scheduling, human resources, and client care teams to address staffing concerns and support consistent service delivery.
After Hours Liaison
Comfort Keepers
12.2017 - 09.2024
- Coordinated after-hours staffing needs, ensuring timely caregiver callouts, schedule adjustments, and emergency coverage to maintain service continuity.
- Communicated with clients, families, and caregivers to resolve scheduling concerns, enhancing service reliability and client satisfaction.
- Maintained scheduling documentation and streamlined daily operations through effective problem-solving and collaboration with office personnel.
Education
Master of Science - Innovative Aging Studies
University of Florida
Gainesville, FL05-2026
Bachelor of Science - Psychology
University of Florida
Gainesville, FL12-2017
Associate of Arts - Biology
College of Central Florida
Ocala, FL12-2013
Skills
- Staff Scheduling & Coordination
- Problem-Solving & Decision-Making
- Conflict Resolution
- Client & Caregiver Relations
- Crisis Management & Adaptability
- Time Management & Prioritization
- Healthcare Operations
- Documentation & Recordkeeping
- Microsoft Office & Teams
Certification
Certified Dementia Practitioner (CDP)
National Council of Certified Dementia Practitioners (NCCDP)
Issued May 2026
Timeline
After Hours Liaison
Julyan Homecare
09.2024 - Current
After Hours Liaison
Comfort Keepers
12.2017 - 09.2024
Master of Science - Innovative Aging Studies
University of Florida
Bachelor of Science - Psychology
University of Florida
Associate of Arts - Biology
College of Central Florida