Alanna Gallagher
Palm Coast,FL
Summary
Proven professional with a track record of enhancing guest satisfaction at Postcard Inn Beach Resort & Marina. Excelled in organization and verbal communication, adept at managing front desk operations and streamlining scheduling processes. Skilled in data entry and maintaining a professional demeanor, significantly improving team performance and customer service standards.
Overview
6
6
years of professional experience
Work History
Receptionist
Martine McCartney Hair Design
01.2022 - 11.2024
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- In charge of online advertising.
- Scheduling future appointments.
Hotel Front Desk Supervisor
Postcard Inn Beach Resort & Marina
09.2018 - 12.2021
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Trained new front desk staff members, improving overall team performance and knowledge.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
Education
HS Diploma -
Flagler Technical Institute
Palm Coast, FL06.2016
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Scheduling
- Multi-line telephone operation
- Professional demeanor
- Typing speed
- Office management
Timeline
Receptionist
Martine McCartney Hair Design
01.2022 - 11.2024
Hotel Front Desk Supervisor
Postcard Inn Beach Resort & Marina
09.2018 - 12.2021
HS Diploma -
Flagler Technical Institute
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