Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alanna Gonzalez

Cooper City

Summary

Reliable Shift Leader with 1.5 years in the Food Service industry. Motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

Wolf's Steakhouse
01.2023 - 06.2023


  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Assisting servers by taking and delivering drink orders.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.

Shift Leader

Playa Bowls
07.2023 - 08.2024
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.

Education

Bachelor of Science -

Florida State University
Tallahassee, FL
05-2028

Skills

  • Flexible schedule
  • Cash handling
  • Positive attitude
  • Strong verbal and written communication
  • Creative problem solving
  • Team collaboration and leadership
  • Client service
  • Attention to detail

Timeline

Shift Leader

Playa Bowls
07.2023 - 08.2024

Restaurant Hostess

Wolf's Steakhouse
01.2023 - 06.2023

Bachelor of Science -

Florida State University

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