Summary
Overview
Work History
Education
Skills
Timeline
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Mackenzie Johnson

Narragansett

Summary

Dynamic and dedicated professional with extensive experience in customer service. Proven ability to enhance guest satisfaction through strong multitasking and problem-solving skills. Recognized for maintaining cleanliness and hygiene while leading teams effectively, ensuring smooth operations and a positive atmosphere in high-pressure environments.

Overview

4
4
years of professional experience

Work History

Restaurant Hostess

Surf Shack Bed & Breakfast
08.2025 - Current
  • Greeted and seated guests, ensuring prompt and courteous service.
  • Managed waitlists efficiently to optimize guest flow during peak hours.
  • Coordinated with servers and kitchen staff to enhance dining experiences.
  • Resolved customer inquiries and concerns, maintaining high satisfaction levels.
  • Monitored dining area cleanliness and ambiance, contributing to positive atmosphere.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.

Shift Leader

Mattys Gelato Factory
04.2022 - 08.2025
  • Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
  • Trained team members on operational procedures and customer service standards.
  • Assisted in inventory management, tracking stock levels and minimizing waste.
  • Implemented scheduling adjustments to optimize staff coverage during peak hours.
  • Maintained cleanliness and organization of workspaces, promoting a safe environment.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Sales Associate

Journeys Kidz
05.2021 - 02.2022
  • Assisted customers in selecting appropriate footwear and accessories to enhance shopping experience.
  • Maintained product knowledge to provide accurate information and recommendations to shoppers.
  • Organized merchandise displays to maximize visual appeal and drive sales effectiveness.
  • Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
  • Collaborated with team members to achieve daily sales goals through effective communication and teamwork.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Bachelor of Science - Kinesiology

University of Rhode Island
Kingston, RI
05-2027

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Cleanliness and hygiene
  • Cash handling
  • Reservation handling
  • Coordinating tasks
  • Positive attitude
  • Team leadership
  • Problem-solving
  • Flexible schedule

Timeline

Restaurant Hostess

Surf Shack Bed & Breakfast
08.2025 - Current

Shift Leader

Mattys Gelato Factory
04.2022 - 08.2025

Sales Associate

Journeys Kidz
05.2021 - 02.2022

Bachelor of Science - Kinesiology

University of Rhode Island

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