- Music
- Backpacking and Hiking
- Adventure Travel
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Scuba Diving
- I like working with my hands and fixing things
Alanna Headley
Honolulu,HI
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
6
6
years of professional experience
Work History
Assistant Manager
The Escape Game
07.2023 - 08.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Supervising Manager
Globe Life Insurance
01.2022 - 04.2023
- Implemented robust quality control measures to maintain high standards of service delivery consistently.
- Built strong alliances with vendors and suppliers to negotiate favorable contract terms that benefit both parties involved.
- Exceeded sales targets while maintaining strong relationships with existing clients through exceptional account management practices.
- Facilitated team growth by recruiting top talent, providing ongoing coaching, and creating opportunities for advancement within the organization.
Veterinary Technician
Vetco
08.2019 - 11.2020
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Collected patient biopsies and blood samples for laboratory analysis.
- Facilitated stress-free visits for pets and owners with calm and patient demeanor.
- Managed scheduling and appointments, optimizing clinic operations and veterinarian time.
Education
Bachelor of Science - Biology
University Of Minnesota Rochester
Rochester, MNSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Staff training and development
- Team motivation
- WOO (Winning Others Over)
- Positivity
- Staff development
Interests
Timeline
Assistant Manager
The Escape Game
07.2023 - 08.2025
Supervising Manager
Globe Life Insurance
01.2022 - 04.2023
Veterinary Technician
Vetco
08.2019 - 11.2020
Bachelor of Science - Biology
University Of Minnesota Rochester
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