Alanna Morales
Rexburg,ID
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
3
3
years of professional experience
Work History
Server
The Firehouse Grill
Idaho Falls, ID
12.2022 - 11.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
Customer Service Representative
Melaleuca the Wellness Company
Idaho Falls, ID
12.2021 - 02.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Promoted available products and services to customers during service, account management and order calls.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Receptionist
Graffiti Beauty and Barber
Rexburg, ID
09.2021 - 12.2021
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Answered incoming calls, took messages, and scheduled and cancelled appointments.
Account Creations
Caliber Smart, Rexburg
Rexburg, ID
06.2020 - 09.2021
- Provided top quality control and eliminated downtime to maximize revenue.
- Provided training sessions for new employees regarding account relations policies and procedures.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Negotiated terms of contracts with clients.
- Collaborated with other departments within the organization to achieve common goals.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
High School Diploma -
Madison High School
Rexburg, ID05.2022
Some College (No Degree) - Surgical Technology
Idaho State University
Idaho Falls, IDSkills
- Data Collection
- Appointment Scheduling
- Account Management
- Problem Resolution
- Active Listening
- Customer Service
- Order Processing
- Sales Transactions
- Greeting and Seating Clients
- Organization Skills
- Verbal Communication
- Guest Engagement
- Item Promotion
- High-Volume Dining
- Order Accuracy
Timeline
Server
The Firehouse Grill
12.2022 - 11.2023
Customer Service Representative
Melaleuca the Wellness Company
12.2021 - 02.2023
Receptionist
Graffiti Beauty and Barber
09.2021 - 12.2021
Account Creations
Caliber Smart, Rexburg
06.2020 - 09.2021
High School Diploma -
Madison High School
Some College (No Degree) - Surgical Technology
Idaho State University