Alanna Plovnick
Lakewood Ranch
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
9
9
years of professional experience
Work History
ER Registration Representative
Sarasota Memorial Hospital
Sarasota
11.2025 - Current
- Verified patient information in computer system, including insurance coverage and demographics.
- Collected and verified insurance information from patients.
- Reviewed all documentation for accuracy prior to entering into the system.
- Assisted patients with completing necessary admission forms.
- Coordinated with medical staff to ensure smooth patient flow.
- Maintained confidentiality of patient information at all times.
Call Center Representative
SARASOTA COUNTY GOVERNMENT
Sarasota
04.2024 - 11.2025
- Handled escalated calls, resolving complex issues and ensuring client satisfaction through effective communication.
- Improved customer satisfaction by addressing and resolving inquiries promptly and efficiently.
- Managed high call volumes, providing customer support and maintaining professional composure during peak times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Postal Service Employee
UNITED STATES POSTAL SERVICE
Sarasota
10.2022 - 04.2024
- Sorted mail by size, shape, and destination to ensure accurate and efficient delivery.
- Used computer systems to track packages and update client information.
- Loaded letters onto processing equipment, removed non-processable letters, and ensured continuous sorting operation.
- Operated automated mail processing equipment to efficiently sort and collate mail for timely dispatch.
Junior Administrative Assistant
INTERCOASTAL MEDICAL GROUP
Lakewood Ranch
09.2021 - 09.2022
- Managed filing system entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
Customer Service Staff
PUBLIX SUPERMARKETS, INC
Sarasota
02.2017 - 08.2021
- Confers with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts or obtain details of complaints.
- Investigate and resolve customer inquiries and complaints in a timely and professional manner.
- Develop and retain relationships with customers and strive to acquire prospective customers.
- Responsible for cash handling of a 68,000 square foot, high volume supermarket with 21 cash tills.
- Daily reconciliation and reporting of all cash and electronic funds transfers to Publix Corporate Office, Lakeland, FL.
- Process Western Union transactions and money orders.
Education
Associate of Arts - HOMELAND SECURITY
KEISER UNIVERSITY
Sarasota, FL09-2023
High School Diploma -
SARASOTA MILITARY ACADEMY
Sarasota, FL05-2019
Skills
- Problem-Solving Skills
- Operational Efficiency
- Data Integrity
- Customer support
- Data entry
- Customer service
- Appointment scheduling
- Gathering information
Certification
- 2017, Competed in NYSSMA – New York State School Music Appreciation Instrument: Violin – Score Achieved: 100%, Studied Latin and American Sign Language (ASL)
Microsoft Word, Power Point, Excel
Completion of FEMA ICS 100, 200, 700 & 800
Timeline
ER Registration Representative
Sarasota Memorial Hospital
11.2025 - Current
Call Center Representative
SARASOTA COUNTY GOVERNMENT
04.2024 - 11.2025
Postal Service Employee
UNITED STATES POSTAL SERVICE
10.2022 - 04.2024
Junior Administrative Assistant
INTERCOASTAL MEDICAL GROUP
09.2021 - 09.2022
Customer Service Staff
PUBLIX SUPERMARKETS, INC
02.2017 - 08.2021
Associate of Arts - HOMELAND SECURITY
KEISER UNIVERSITY
High School Diploma -
SARASOTA MILITARY ACADEMY